Call Steering – Customer Services IVR Automation Solutions
Daktela supports Call Steering – a technology that allows to you to take advantage of today’s rapidly evolving Speech Recognition technology. Call Steering can be used to complement or replace legacy Interactive Voice Response (IVR) functionality as required. Callers into your Contact Centre no longer have to navigate through annoying voice-driven menus. Now customers can speak commands directly to the Daktela system, stating which team or person they wish to be connected to. They are then connected through to the correct agent for their query.