Technology

Daktela Cloud is more than just a platform for operating a contact centre. Our cloud is a whole range of interconnected technologies that provide seamless functionalities for all the applications we run for our customers.

Our goal with Daktela Cloud is that you can be assured that your data is safe and, at the same time, not need to deal with any worries and internal costs associated with running systems for your customer support.

For us, Daktela Cloud means a thoughtfully built infrastructure emphasising performance, redundancy, efficiency, security, and scalability. In practice, our production applications handle millions of interactions per month from tens of thousands of users. Such demands require high-quality application processing from the development stage, taking into account the lowest possible error rate and the greatest potential scalability.

We operate systems for major local and global companies and therefore place great emphasis on all aspects of the security of our applications and systems. We build our application from every server and switch to the graphical interface. To make it all fit together, we develop our technology team with true experts and professionals in their fields.

Jiří Havlíček
CTO

Do you want to know more about our technologies?

Technology is mainly about people

The basis of our high-quality technological mix is a team of more than 50 IT professionals divided into six departments. We employ enthusiastic professionals we consider the best in their fields, be it programming, system administration, product management or testing.

Roman Kuneš
Infrastructure Manager

Ilia Fedorov
Development Manager

Tomáš Motyčka
ISD Manager

Michal Hájek
DevOps Manager

Mikuláš Starý
Product Manager

Petr Daněk
QA Manager

See why more than 1000 companies use Daktela every day

Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.