Toll-free lines - Daktela


Toll-free lines

With our toll-free numbers, you can offer your customers free calls to your contact centre.

A toll-free number can be easy to remember, it can spell or mean something from your business and it is valued as a branding and direct response tool in business advertising (e.g. 0800-MERCEDES).



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Basic options


0800/0300 (Toll-free)

A call to a toll-free number is free of charge for your customers. Any call charges are paid by your company. They are designed to remove any barriers to communication and are often used for inbound sales calls.



Non-Geographic numbers 084xx, 034xx numbers etc.

These numbers are typically used for Customer service calls where all call charges are paid by the customer. Call charges will vary in line with the number's allocated service charge code (SC Code).



Premium Rate

Premium rates are high rate call bands usually associated with a value added service provided by a company. These now include all 087xx calls and 09xx calls. Whilst we can provide 087xx numbers, we do not provide 09xx numbers.




Technical parameters of the service


Supported VoIP protocols are SIP and IAX2

Supported codecs are G729, G711a (alaw), G711u (ulaw), GSM, G722, or OPUS

Our SIP trunks can be optionally secured with standardised protocols - SIP TLS and SRTP

Proven connectivity with many vendors - Daktela PBX, Asterisk, Cisco, Nortel, Siemens, Avaya, Broadsoft

Technical support is provided 24×7×365, including proactive monitoring in our NOC centre.