We understand that the contact tracing process can differ very much in each area or country. Easy and flexible management is therefore critical to its success. Daktela is based on flexible multiple level campaign management workflows which can be automated and modified very easily. Usually a positive contact is put into the 1st campaign where the tracing work begins. Operators can then find other potential suspicious contacts during epidemiological interviews or gets list of contacts from the external apps such as bluetooth smart mobile tracing applications.
Other groups of operators can call these potential suspicious contacts to check on their health status, schedule them for testing and even put them into quarantine. There can be other campaigns which automatically call these quarantined people and check on their health status, this can be done through our fully automated voice bot system with the option to transfer to live operator or doctor if required.
Each hygiene station or hospital in the country can use their own Daktela instance to help with contact tracing. Individual processes can be adapted to reflect local requirements. Where there is a nation-wide contact tracing approach a single Daktela instance can support hundreds or thousands of operators making contact.