We help companies take care of their customer service by creating a contact center platform. We enhance and personalize your customer experience by connecting sources within one solution: phone calls, e-mail, SMS, WebChat, Chatbot, Facebook Messenger, WhatsApp and Viber.
Why choose our contact center platform?
We have over 17 years of experience developing and providing contact center solutions. We get to know your business and create a solution that fits your unique requirements.
We support directly within our own solution all the communication channels you may need in one application – phone, email, help desk, SMS, web chat and social networks.
Realtime reporting and statistics
As a standard, we provide unified reporting across all communication channels with a range of frequently used reports which are readily available.
Open platform with API
Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.
Customer’s communication history
Daktela automatically records all communications across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the appropriate time, we significantly increase productivity and the overall customer experience.
Cloud and dedicated solution
Daktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.
High availability and reliability of our service is our number one priority. Technical support is available 24×7 for all communication channels. In Daktela we use our own technology in our own business, gaining operational experience in the use of our technology, which helps when dealing with our customers.
Connect with your customers at any time,
anywhere and any way
Intelligent Inbound Routing
Realtime Panel / Statistics
Integration with corporate email
SLA and time conditions
24 × 7 Technical support