The future of customer communications

Our cloud-based contact centre software helps businesses provide better customer care, sell more and improve operations. Daktela provides all your communication with customers in one application.

Discover Daktela

WE ARE TRUSTED BY OVER 1000 CLIENTS. GET TO SEE THEIR TESTIMONIALS:

Transform your customers’ journey into an extraordinary experience

Positive customer experience is key to business success. Daktela helps you create effective connections with your customers to ensure their experience is always positive.

Give customers choice

Let your customers choose the communication channel that suits them the best. Whether by phone, email, SMS, web chat, or social media. With Daktela, all communication channels are seamlessly connected in one single platform.

Omnichannel communication

A global view of customer data

Our system gives you a 360-degree view of all customer information. So, when someone contacts you, you can resolve issues quicker as you have a complete picture of their communication history at your fingertips.

Ticketing System

Quickly resolve customer queries

With skill-based routing, you can ensure that your customers are matched with the person best suited to handle their enquiries, so you can quickly and efficiently resolve any issues.

Automation of processes

Complex reporting and Business Intelligence

Daktela supports unified reporting and real-time statistics across all channels. Intelligent analysis of customer communications will take your business management to a new level.

Comprehensive business management information

Encounter a solution that will help your business flourish.

See how Daktela can help you. For free.

Grow your business with us

Daktela offers intelligent tools, modular solutions and pay-as-you-go options which help you optimise your resources and improve customer experience to accelerate your growth.

Reduce your communication costs

Benefit from significant savings with a Daktela Cloud solution on telecoms and infrastructure costs whilst maximising your productivity with smoother request handling, faster communications, and artificial intelligence for routine activities.

Cost optimisation in the contact center

Professional Services

Let Daktela identify and analyse your needs and create a solution specifically designed to deliver your business goals. We design, develop, test, and implement solutions alongside you and train you to get the best from the solution we deliver.

Our Professional Services

Use Artificial Intelligence while retaining the human touch

Leave routine activities to robots and give more complex queries to your people. By doing this, Daktela allows you to be more efficient, giving customers the option to self-serve, but whenever the need arises, they can always engage with a real person.

Artificial intelligence and communication

All customer information on a single desktop

With Daktela, there’s no need to switch between different applications. We can connect and work with your existing systems, so you have everything working together in one place.

Integration with external systems

Daktela helps in all areas of business communication

You don’t have to be a Contact Centre to benefit from our features. Companies of any sector and size can use Daktela. We offer a range of options from simple Cloud-based telephony right through to complete Omni Channel contact centre solutions.

Car showrooms and car repair shops

Artificial intelligence allows you to route your customers’ requests directly to individual sellers or specific technicians.

Travel offices and agencies

Maximize efficiency and accuracy in a fast-paced environment.

E-commerce and Online shops

Fast and prompt communication is crucial to the success of every e-commerce business.

Finance and Insurance

Customers today want efficient financial services with personalized support.

IT services

Our software lets you communicate quickly and effectively with your customers on all channels.

Telecomunication and Contact Centers

Provide comprehensive information service through all communication channels – from calls, web chat and emails to SMS and messages on social networks.

Medical facilities

Communication between healthcare professionals and patients must be accurate, reliable and safe.

Manufacturing companies

Clear communication is crucial throughout the production process, whether with business partners or suppliers.

BUSINESS SIZE

Daktela helps in all areas of business

Faster and more efficient communication for small businesses

We can help the small business operation start by providing a simple cloud telephony option for companies with less than five users.

Faster and more efficient communication for Medium sized businesses

With Daktela, you’ll have access to a comprehensive overview of all your customers’ individual requirements and communication history.

Faster and more efficient communication for large companies

We have already helped several companies become number one in their field. Be the best with us!

Faster and more efficient communication All in one for the public sector

Communication automation will significantly save time and operating costs even for large-scale projects in the public sector.

See why over 1000 companies use Daktela every day

Read interesting stories of companies that gained not only new customers, but also a better standing in the market thanks to more effective communication.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.