Creating authentic
customer connections

We enhance and personalise your customer experience by connecting phone, email, SMS, chat and social media within one solution.

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Zlidšťujeme komunikaci mezi firmami a jejich zákazníky a také uvnitř firem samotných.
Pomáháme tomu, aby si firmy, jejich zákazníci
i zaměstnanci byli blíž.



  • logo Mountfield
  • logo Metlife
  • T-Mobile logo
  • Dial telecom logo
  • logo fischer
  • footshoplogo
  • notino
  • czclogo
  • alensalogo
  • heurekalogo
  • sportisimo
  • swanlogo
  • solitea
  • robotworld
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Connect with your customers at any time,
anywhere and however



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VOICE

Intelligent Inbound Routing
Campaign module
Progressive dialer
Predictive dialer
Robotic calls
Realtime Panel / Statistics
IPBX  Functionality


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WEB

Webchat
Web Click-to-Call
Facebook Messenger
Chatbot
API integration
Cobrowsing
Mobile application


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E-MAIL

Helpdesk/ticketing system
Integration with corporate email
Ticket categorization
Personalized display
SLA and time conditions


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SERVICES

Voice services
International Numbers
Toll-free lines
SMS Connect
Daktela Mobile
24 × 7 Technical support




We are trusted by over 1000 clients

Growing together with our customers



We are an experienced team of telecommunication experts who have been dealing with virtual PBX and Contact centers for more than 17 years. We develop and operate one of the largest VoIP cloud infrastructures in Europe which every day supports over 1000 corporate customers.







Why choose our solution?

In developing our solutions, we have utilized many years’ experience gained from implementing hundreds of contact centers.

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Omni-Channel

We directly support, within our own solution, all the communication channels you may need in one application – phone, email, help desk, SMS, web chat and social networks.

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Realtime reporting and statistics

As a standard we provide unified reporting across all communication channels with a range of frequently used reports which are readily made available.

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Open platform with API

Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations available into other popular systems.

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Customer’s communication history

Daktela automatically records all communication with your customer across all channels into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the necessary time, we significantly increase productivity and the overall customer experience.

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Cloud and dedicated solution

Daktela can function as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.

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Technical support

High availability and reliability of service is our number one priority. Technical support is available 24×7 for all communication channels. In Daktela we use our own technology in our business, gaining operational experience in the use of our technology, which helps when dealing with our customers.




11


MILLION MINUTES MONTHLY


4


DATA CENTERS


21599


LICENCES


1000


CLIENTS





HO-3



Effective home working

Working from home or working in the office can be just as effective.




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of Daktela

Try a free, professional consultation with our experts.



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