Automation of processes

Artificial intelligence tools, such as call steering or text-to-speech, will speed up the processing of your customers’ requests and improve customer satisfaction levels as a result.

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Daktela solution for you

Improve the customer experience with AI

Use our AI capabilities to filter customer queries and route specific questions to the ideal person in your contact centre who can provide the best response quickly and efficiently.

AI and communication

Omnichannel communication with customers

All communication is seamlessly connected across all channels as if it’s one single conversation. So you know exactly what the customer requires or what products or services they are interested in, irrespective of their choice of the communication channel.


Easily create a campaign with personalised text

Reach thousands of your existing or potential customers with information about a new product or service through a range of different communications media, i.e., SMS or email, all with one click in the app.

Outbound campaigns

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Leave some of your Agent’s activities to robots

Recurring questions can be left to chatbots or voicebots, with the option to speak to a live agent when needed.

AI Chatbot

Make decisions based on predictive reporting

Use 100% of the resource capacity of your contact centre by automatically identifying possible weak spots revealed by the Daktela online reporting application. You can also monitor any changes to ensure these weak spots are eliminated.


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Expand your business with Daktela

Encounter a solution that will transform your business for the better.

See why over 1000 companies use Daktela every day

Read More

Read interesting stories of companies that gained not only new customers, but also a better standing in the market thanks to more effective communication.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.

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