Call Center Software

All communication channels in one application

Daktela call centre software unifies customer communication, including its history and detailed statistics. Whether the client calls, writes an SMS or e-mail, contacts on social networks or web chat, everything is displayed online in a single solution.

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Daktela customer call center software platform brings benefits to everyone!

The customer

  • does everything he needs without waiting.

The operator

  • has all the information about the customer clearly available, no matter where he works from.

The call center supervisor

  • has an overview of the situation in the team of operators and can react quickly as needed.
Grow your business with our solution.

Contact us and find out more about how Daktela can help you.

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Come see how our sophisticated omnichannel solution works, which allows you to handle multiple communication channels within one platform.

In one application you can see the history of all phone calls, emails, web chats, SMS and messages from selected social networks. See everything Daktela has to offer in the Menu below.

 From the displayed modules, which are included in the Daktela automatic software, you can choose only the ones you need right now to communicate with your own customers.

Check out how Daktela software works here – demo.

Functionalities

Services

See why more than 1000 companies use Daktela every day.

Read More

Take a look at interesting stories that thanks to more effective communication gained not only new customers but also better position on the market.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.