Q: How long will it take to have the Small Business Call Center Software fully set up?
A: It is super easy! Typically the Small Business Call Center Software will be installed and activated within just 3-5 days, depending on your exact requirements.
Q: What are the technical requirements needed from our business side to implement the Small Business Call Center software?
A: All you need is a LAN network, solid internet connectivity/latency and a phone. You can use an IP phone, or free software phone or WEBRTC phone solution free of charge.
Q: Do I need to purchase any IP phones to run Call Center Software for Small Business?
A: Yes, you can use IP phones with our Call Center Software for Small Business solution if that’s your preference, but you can also easily opt for a software phone or WEBRTC phone solution, both are completely free of charge and will cost you nothing. So no investment is needed.
Q: What level of support is included with the Small business Call Center Software?
A: We provide 24/7 technical support in English. Our technical support hotline is also free of charge. We provide online live status on all Daktela services that are available on: https://status.daktela.com/en/.
Q: Which communication channels can I use with Daktela Contact Center Software for Small Business?
A: Daktela Contact Center Software for Small Business offers a full range of communication channels, including calls, email, SMS, Facebook Messenger, WhatsApp, Viber, diallers, and a wide range of voice services provided. You can choose which channels you want to use.
Q: Can I add more user licenses and communication channels in the future to Daktela Contact Center Software for Small Business?
A: Yes, we at Daktela understand that each business has different needs and flexibility is of utmost importance for them. With Daktela Contact Center Software for Small Business you can add or even reduce users licenses on a monthly basis as needed.
Q: Can I integrate Daktela Call Center Software for Small Business with Salesforce or Microsoft Teams?
A: Yes. The Daktela platform offers pre-built integration tools with many popular CRM, e-shop, WFM or back office systems. Some integrations can be turned on directly in the Daktela interface with just a few clicks, while others offer a smart phone bar directly in the application. Daktela is integrated with Salesforce and Microsoft Teams solutions.
Q: Can I have custom integrations with Daktela Call Center Software for Small Business?
A: Yes. At Daktela we have our own team of developers who can integrate your CRM with Daktela Call Center Software for Small Business or make any other custom integrations. We use standardized REST API for direct communication of your system with Daktela.
Q: Does Daktela Small business Call Centre Software provide real-time and historical reporting tools?
A: Real time statistics and historical reporting packages are one of the most powerful features of the Daktela platform.It is not necessary to wait for the end of the week or month to see how you are performing. Daktela Reporting provides tools for real time reporting designed for management of contact center operations with many standard reports available showing historical statistics.
Q: Does Daktela Small business Call Center Software have the option for call recordings?
A: Call Recording of both incoming and outgoing calls is always provided with Daktela Small business Call Center Software. This includes all transferred calls both internal and external. All call recordings may be retrieved and played from the web interface provided.