We offer the services of our experts to help you solve problems. We will perform a comprehensive analysis of your customer care, test it and suggest subsequent procedures for its improvement.
Or do you want to use in-depth customer care audit services?
Our independent observer (customer care auditor) in your company, maps all the processes related to customer care, the technology you use, the motivation of your employees and,based on this, suggests possible ways to improve and help deploy these measures to meet your exact expectations.
We know how to increase the efficiency of your customer line and save time and money. The basis of a highly efficient customer line is automation in communication with customers.
For phone calls, we recognize the caller right at the beginning. Based on information from your CRM, for example, we direct the customer to the right operator or, for example, to a voicebot, according to a predefined scenario. You can distinguish new customers from existing ones or those who are waiting for the order to be processed from those who have ordered something from you in the last few months.
Email is one of your most important contacts. Do you have an overview of all processed emails, the time of processing of emails or whether all emails are processed at all? What if the customer wrote an email and then called and you cannot trace the previous communication?
Do you want customers to be able to handle quick queries directly on your website? Then the most convenient way is a simple web chat. Do you want them to handle questions outside of working hours? A chatbot is then suitable for this.
Do you want to have an overview of communication on social networks? Facebook Messenger, WhatsApp, Viber? We can do so much more!
Not only are call numbers important. Do you know how many interactions your customer support handles per day, per week, per month, or per year? How many emails, webchats or other forms of communication with your customers pass through your department every day?
We will prepare a list of the most common situations and a detailed description of their solutions. We will also help you train agents in your contact center.
We will show you how and what can be easily measured, but also where you can measure satisfaction everywhere? Calls, emails, chats…
We will help you with the selection of new employees for your customer line.