Call Centre Software & Contact Centre Solutions

All communication channels in one application

Daktela clearly unifies communication with customers, including their history and detailed statistics. Whether the client calls, writes an SMS or e-mail, contacts on social networks or web chat, everything is displayed online in a single solution.


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S Daktelou můžete ušetřit až  30 % nákladů

Šetřete lidskými zdroji a automatizujte rutinní úkony

Na jednoduché a stále se opakující dotazy zodpoví chatbot nebo voicebot

Při aktivních hovorech voicebot šetří čas vašim operátorům a zvýší dovolatelnost

Voicebot i chatbot pracují v režimu 24/7 včetně víkendů

Daktela customer call center platform brings benefits to everyone!



The customer

The ability to do everything they need without having to wait…


The operator

Has all the information about the customer clearly available, no matter where they are working from.

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The call center supervisor

Has all the information about the customer clearly available, no matter where they are working from.


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See how our sophisticated omnichannel solution, which allows you to handle multiple communication channels within one platform works.

In one application you can see the history of all phone calls, emails, web chats, text messages and messages from selected social networks. See everything that Daktela has to offer in the Menu below.


  From the displayed modules, which are included in the Daktela automatic software, you can choose only the ones you currently need to communicate with your own customers.


Check out how Daktela software works here – demo.



We are constantly adding technological innovations and expanding the range of our services:


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