Automated Customer Service System

Daktela Robocaller is an automated dialing application which does not require agent involvement. This is a special outbound campaign that dials phone numbers automatically according to an exact set of rules that you can create.

Since it requires no direct human involvement, it can be programmed to operate on a 24/7 basis if needed.



Large variety of applications

You can set up a variety of options for the called party within the Robocaller application. These applications can include IVR trees with survey questions, playing personalised voice prompts, or providing the option to transfer to a live agent for further assistance.

Number of availability attempts and delays

Robocaller allows you to vary the configuration options for each campaign. Rules include the maximum number of call attempts, delays between repeated call attempts or time conditions, etc.

Statistics and reporting

As with any other outbound dialing mode, the Daktela Robocaller provides detailed reports on activities. Typical reports will include, call to answer success rate, the number of calls over a period of time, the length of calls, etc.

Call recording

As part of the campaign configuration, you can set it up to record any answered calls if required. This enables you to record customer comments and answers to any survey questions.

Time conditions

Daktela Robocaller allows you to set time conditions which determine at what time the system is active and making calls. Time conditions can be varied for each campaign as deemed appropriate.

Maximum simultaneous calls

Within the campaign you can pattern the dialing speed of the Daktela Robocaller. By increasing the maximum number of simultaneous calls, you can increase contact rates.


Programming API interface

Robocaller incorporates an API interface which lets you link the application to other data sources. This can be used for automatic import of contacts to dial from your information system or to automatically export call outcomes. Together with the phone number of a contact it is also possible to import other call metadata which can be used while dialing. A typical example could be to import the phone number together with a payment due date and the amount that is due. We can then combine automatic voice prompts with other dynamic imported metadata about the due date and the amount due if using the text to speech technology within Daktela.

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    Practical usage examples of Daktela Robocaller

  • automated cash collection – for example displaying the amount invoiced or to be repaid
  • public opinion surveys
  • automated customer satisfaction surveys
  • marketing campaigns

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