Cost optimisation in the contact center

We advise you on how to optimize costs in your contact center.

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More than 1000 clients trust Daktela everyday

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Daktela solution for you

Save money by maximising resource utilisation

Today, voicebots and chatbots can take over part of the communication with customers without any problems. You can then use your agents for the more demanding tasks.

Artificial intelligence

We will help assess the effectiveness of your contact centre operations

Our specialists will come to your contact centre to complete a communications audit.  We use monitoring tools to determine how effective your current systems are and recommend how operations could be improved.

Consultation

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Automation is the key to efficiency

Automate as many processes as possible to significantly reduce the cost of running your contact centre.

Automation of processes

A contact center can be a source of business opportunities

Information obtained during communication via the Daktela application can be used as a resource.  Such as establishing further business cooperation or offering customers additional services.

Improve customer experience

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Increase your business with Daktela.

Contact us and find out more about how Daktela can help you.

See why more than 1000 companies use Daktela every day.

Read More

Take a look at interesting stories that thanks to more effective communication gained not only new customers but also better position on the market.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.