Create your own contact centre

Our cloud contact centre is a communication platform that can be easily managed online from anywhere. The customisable software seamlessly connects all your communication channels and customer information with information from other business systems to enhance and personalise the overall customer experience. Businesses of all shapes and sizes can benefit from this efficient, unified approach.

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More than 1000 clients trust Daktela everyday

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Daktela solution for you

Flexibility leads to high performance

Our cloud application can dynamically adapt to changes, so you can automatically change systems parameters based on changes in customer activity. By managing your contact centre in this way, you always ensure you route the inbound enquiry to the person in your team best able to respond as quickly and effectively as possible.

Call Centre Software

Allow customers to serve themselves

Fully automate your customer’s routine requests and redirect the more complex enquiries to be handled by your agents. Doing so can improve the customer experience and manage available resources better to reduce costs.

Improve customer experience

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Extend the reach of your business

The variety of communication channels available through the system allows you to reach out to more customers and generate more opportunities. You can also extend your operational hours by deploying modern technology such as Voice Bots etc., allowing you to handle frequently asked questions and incoming enquiries 24/7/365.

AI and communication

Optimise your work environment

Create a fully engaged workforce by providing your team with all the essential information they need to do their job and optimise customer communications. Remember, happy workers generally lead to happy customers.

Enhance customer communication

Don’t keep your customer waiting.

Ensure customers are never left waiting for a response by using intelligent dynamic routing, self-service applications, AI chatbots and call back options.

Chatbot

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Proactive performance management

Managers have a complete real-time and historical overview of each agent’s performance, such as the number of missed calls or pending messages, so you can quickly discover issues and solve them immediately. The result is better management of resources, happier customers, and a more productive and engaged team.

Comprehensive business management information

Manage key performance indicators

With our quality management software, you can monitor several key operational indicators online. Each of these indicators can be bespoke to your requirements and include abandonment rate, waiting time, conversion rate, retention levels, customer satisfaction rates, etc.

Daktela Reporting

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Contact us and find out more about how Daktela can help you.

Increase your business with Daktela

See why more than 1000 companies use Daktela every day.

Read More

Take a look at interesting stories that thanks to more effective communication gained not only new customers but also better position on the market.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.