Create your own contact centre

Our cloud contact centre is a communication platform that can be easily managed online from anywhere. The customisable software seamlessly connects all your communication channels and customer information with information from other business systems to enhance and personalise the overall customer experience. Businesses of all shapes and sizes can benefit from this efficient, unified approach.

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Daktela solution for you

Flexibility leads to high performance

Our cloud application can dynamically adapt to changes, so you can automatically change systems parameters based on changes in customer activity. By managing your contact centre in this way, you always ensure you route the inbound enquiry to the person in your team best able to respond as quickly and effectively as possible.

Call Centre Software

Allow customers to serve themselves

Fully automate your customer’s routine requests and redirect the more complex enquiries to be handled by your agents. Doing so can improve the customer experience and manage available resources better to reduce costs.

Improve customer experience

Extend the reach of your business

The variety of communication channels available through the system allows you to reach out to more customers and generate more opportunities. You can also extend your operational hours by deploying modern technology such as Voice Bots etc., allowing you to handle frequently asked questions and incoming enquiries 24/7/365.

AI and communication

Optimise your work environment

Create a fully engaged workforce by providing your team with all the essential information they need to do their job and optimise customer communications. Remember, happy workers generally lead to happy customers.

Enhance customer communication

Don’t keep your customer waiting.

Ensure customers are never left waiting for a response by using intelligent dynamic routing, self-service applications, AI chatbots and call back options.

Chatbot

Proactive performance management

Managers have a complete real-time and historical overview of each agent’s performance, such as the number of missed calls or pending messages, so you can quickly discover issues and solve them immediately. The result is better management of resources, happier customers, and a more productive and engaged team.

Comprehensive business management information

Manage key performance indicators

With our quality management software, you can monitor several key operational indicators online. Each of these indicators can be bespoke to your requirements and include abandonment rate, waiting time, conversion rate, retention levels, customer satisfaction rates, etc.

Daktela Reporting

Increase your business with Daktela

AI Chatbot

We developed a Chatbot that will handle all of the queries automatically for you.

Analytics and Reporting – Analytics tools for Business

Advanced Analytics Application allows our customers to create their own individual reports using their own data.

Automated Customer Service System

Robotic calls are used for automatic, robotic dialing of contacts without operators.

Call Centre Software Desktop Tool

We have put together a very simple tool that always stays on top of the screen, no matter which application you are working in at the moment.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can place on your website.

CRM Software

Daktela Customer Relationship Management (CRM) can be included as an essential part of your solution.

Daktela Browser Extension

With the Daktela browser extension, you can control calls without having Daktela open.

Daktela Reporting

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

Daktela Viber Business

Thanks to Daktela, you can now use another communication channel with your customers, bringing them even closer to you.

Dialler Call Center

Outbound campaigns provide you with the tools you need to contact customers directly.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Center and Call Center Software

Using dynamic inputs we can route calls to the right person every time.

Knowledge base

The knowledge base is used to organize information and knowledge.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes just minutes.

Mobile app

Take care of your customers or run your contact center from anywhere, using an environment native to your mobile device.

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Daktela Helpdesk processes all requests intelligently and maintains a clear communication history with each customer.

VideoChat and Cobrowsing

The Daktela solution allows you to offer co-browsing or video chat directly from your website.

Wallboard – Real-Time Information and Statistics

LCD Wallboard is a web application which provides a real time display status of the contact center.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.

See why over 1000 companies use Daktela every day

Read interesting stories of companies that gained not only new customers, but also a better standing in the market thanks to more effective communication.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.