E-commerce and Online shops

How do you satisfy your customers? Fast and prompt communication is crucial to the success of every e-commerce business.

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More than 1000 clients trust Daktela everyday

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Daktela solution for you

The most efficient customer support

Dealing with thousands of customer requests at once is challenging for any contact center. Leave routine queries to artificial intelligence tools and ensure that your customers can engage with a real person whenever they need to.

Artificial intelligence

Get ahead of the competition with better customer care

Our software securely stores every communication with your customers. When connected, your agents have a complete view of the communication history of the customer and they can resolve issues in a prompt manner.

Enhance customer communication

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Communicate with your customers the way they want to

Daktela seamlessly connects phone, email, SMS, chat and social media within one solution, so you can reply to any customer requirements on their chosen channel.

Omnichannel communication

Manage multiple e-commerce stores at once

Do you have multitudes of customers and several e-commerce stores? Our software helps you to manage all communications within one clear platform.

Effective management

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Grow your business with Daktela

Contact us and find out how Daktela can help you.

See why more than 1000 companies use Daktela every day.

Read More

Take a look at interesting stories that thanks to more effective communication gained not only new customers but also better position on the market.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.