Enhance customer communication

Save time and money with customer communication management that’s easy to use.

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More than 1000 clients trust Daktela everyday

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Customer Communication History

Individual communication histories allow you to personalise your customer communication with access to their previous engagements and using their preferred customer communication channels.

Daktela Reporting

Interaction of operators and customers in one place

All customer communications are automatically stored, so you can find any email, call or social media message in just a few clicks whilst engaged with a customer.

Helpdesk

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All customer information on a single desktop

With Daktela, there’s no need to switch between tools. We connect and work with your existing systems, so you have everything working together in one place.

CRM Software

Personalised customer support

When you combine Daktela with other business tools, you can accurately picture the customer’s specific needs and buying behaviour.

Integration

Proactive customer contact

Get automatic communication history for every contact and company using the Daktela ticketing system to allow for proactive customer contact where required.

Ticketing System

First call resolution

Thanks to the complete communication history, you will immediately know what issue your customer needs to solve and can solve them the first time.

Improve customer experience

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Automating customer support using chatbots

Chatbots respond in real-time through the communication channels chosen by the customers themselves.

AI Chatbot

Artificial intelligence can take over simple tasks

AI can solve frequently asked questions, leaving live agents can handle more complicated requests.

Artificial intelligence and communication

Be available at all times

Always Available

You can always be online for customers through our powerful artificial intelligence tools that manage your web chat service to make it available 24/7/365.

Live Chat

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Encounter a solution that will help your business flourish.

Contact us and find out how Daktela can help you.

See why more than 1000 companies use Daktela every day.

Read More

Take a look at interesting stories that thanks to more effective communication gained not only new customers but also better position on the market.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.