Finance and Insurance

Customers today want efficient financial services with personalized support. We enable you to deliver next-generation experiences your customers expect across all available communication channels.

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More than 1000 clients trust Daktela everyday

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Daktela solution for you

Secure information, instantly accessible for CX

Our secure solution stores and protects all customer information. When authorized agents are connected to a customer, they instantly have the complete interaction history so they can understand and resolve issues quickly.

Security

AI with a Human Touch

Customers can self-serve common queries and processes quickly with artificial intelligence and automation. Whenever they need to, they are given the option to connect with live assistance.

AI and communication

Úspěch komunikace je skrytý v detailu EN

Save time and increase productivity with proactive outbound calling

Set up outbound campaigns using manual, preview, Robotic or predictive dialing modes. If needed, you can also add a web-based call script to guide agents on the call.

Dialler Call Centre

Give your customers freedom of choice

Engage with your customers on the channels that are most convenient for them and continue your conversation wherever they go next. From email and web chat to voice and video, your agents will always have the full picture, including a complete interaction history for every customer.

Omnichannel

Consolidated customer data

It’s not necessary to switch between tools to get further information or customer data. Everything is consolidated in one secure platform and specific alerts can be set to highlight any critical account notifications.

Create your own contact centre

Nastavte si hromadné rozesílání zpráv CZ
Expand your business with Daktela

Contact us and find out more about how Daktela can help you.

See why more than 1000 companies use Daktela every day.

Read More

Take a look at interesting stories that thanks to more effective communication gained not only new customers but also better position on the market.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.