Finance and Insurance

Customers today want efficient financial services with personalized support. We enable you to deliver next-generation experiences your customers expect across all available communication channels.

More than 1000 clients trust Daktela everyday

Daktela solution for you

Secure information, instantly accessible for CX

Our secure solution stores and protects all customer information. When authorized agents are connected to a customer, they instantly have the complete interaction history so they can understand and resolve issues quickly.

Security

AI with a Human Touch

Customers can self-serve common queries and processes quickly with artificial intelligence and automation. Whenever they need to, they are given the option to connect with live assistance.

AI and communication

Save time and increase productivity with proactive outbound calling

Set up outbound campaigns using manual, preview, Robotic or predictive dialing modes. If needed, you can also add a web-based call script to guide agents on the call.

Dialler Call Centre

Give your customers freedom of choice

Engage with your customers on the channels that are most convenient for them and continue your conversation wherever they go next. From email and web chat to voice and video, your agents will always have the full picture, including a complete interaction history for every customer.

Omnichannel

Consolidated customer data

It’s not necessary to switch between tools to get further information or customer data. Everything is consolidated in one secure platform and specific alerts can be set to highlight any critical account notifications.

Create your own contact centre

Nastavte si hromadné rozesílání zpráv CZ

Expand your business with Daktela

AI Chatbot

We developed a Chatbot that will handle all of the queries automatically for you.

Analytics and Reporting – Analytics tools for Business

Advanced Analytics Application allows our customers to create their own individual reports using their own data.

Automated Customer Service System

Robotic calls are used for automatic, robotic dialing of contacts without operators.

Call Centre Software Desktop Tool

We have put together a very simple tool that always stays on top of the screen, no matter which application you are working in at the moment.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can place on your website.

CRM Software

Daktela Customer Relationship Management (CRM) can be included as an essential part of your solution.

Daktela Browser Extension

With the Daktela browser extension, you can control calls without having Daktela open.

Daktela Reporting

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

Daktela Viber Business

Thanks to Daktela, you can now use another communication channel with your customers, bringing them even closer to you.

Dialler Call Center

Outbound campaigns provide you with the tools you need to contact customers directly.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Center and Call Center Software

Using dynamic inputs we can route calls to the right person every time.

Knowledge base

The knowledge base is used to organize information and knowledge.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes just minutes.

Mobile app

Take care of your customers or run your contact center from anywhere, using an environment native to your mobile device.

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Daktela Helpdesk processes all requests intelligently and maintains a clear communication history with each customer.

VideoChat and Cobrowsing

The Daktela solution allows you to offer co-browsing or video chat directly from your website.

Wallboard – Real-Time Information and Statistics

LCD Wallboard is a web application which provides a real time display status of the contact center.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.

See why over 1000 companies use Daktela every day

Read interesting stories of companies that gained not only new customers, but also a better standing in the market thanks to more effective communication.