Analytics and Reporting – Analytics tools for Business

We understand that everyone wants something different from their reports. That is why we created an Advanced Analytics Application. This allows our customers to create their own individual reports using their own data.

Encounter a solution that will transform your business for the better.

Contact us and find out how Daktela can help you.


Encounter a solution that will transform your business for the better.

We realize that everyone wants to see different things in their reports. You want things displayed in a way that is suitable for you.

Charts just as you need them

In Advanced Analytics, you can build the graph that you need with a single click. All that you need to do is to select which data you want to see, choose what type of graph you want for it and within seconds you have the chart right before you.

Every morning, reports to your email

Would you like to be automatically informed about the performance in your contact center every morning or evening? All customized reports can be sent to your inbox at a specified time.

Custom metrics

If you only want to see the information or calculations relevant to you, then all you need to do is to define your own calculation based on standard math operations, create the report and display the results as you desire. This information can be emailed to you if required.


See why more than 1000 companies use Daktela every day.

Read More

Take a look at interesting stories that thanks to more effective communication gained not only new customers but also better position on the market.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.