Click to Dial – Click to Call Me Service
Convert casual visitors on your website into potential customers.
Daktela Web Click-to-Call is a call back widget you can place on your website. A site visitor can easily enter their contact details and schedule a call back time that is convenient for them. Daktela automatically connects call center agents to the site visitor at the time they have chosen.
With this widget customers have the choice to choose an immediate call back. Requests are processed instantly and your agent will be connected to the customer within 30 seconds.
Time of day routing
Our Web Click-to-Call technology also supports ‘Time of Day’ routing. The ‘ToD’ widget is ideal for allowing site visitors to schedule a call back during local business hours.
An Application Programming Interface (API) is also available for Daktela’s Click-to-Call technology. This is for those Website Administrators who want to design or integrate the Click-to-Call widget range into their own web applications.
You are able to configure allowed numbers and specify which phone number formats your website visitors can enter. For example, you can allow only UK telephone numbers or Irish telephone numbers to be entered.
Call Reporting and Call Recording
Daktela provides detailed reporting for its Click-to-Call technology. The reporting allows you to cover agent performance. Call recording is also included in this application.
Web Chat Integration
The flexibility of Daktela’s Click-to-Call widget allows it to be used on its own or integrated into a multi-purpose widget which also supports Web Chat. A Configuration Wizard guides the Administrator in real time and has the additional benefit of showing how the widget will look when running live.
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Adding more items to the Web Click-to-Call Widget
By default, the Web-based Click-to-Call widget has the option to enter only phone numbers. However, you can add other types of input or contact details – and specify if it is mandatory to complete them or not. Additional types of input that are supported include email addresses, text or numbers. The agent can see all the captions where the customer has entered information when making a call back. This makes it possible to allow additional details such as an internal number or the login details of the customer to the site, and use this information to display the customer’s ticket directly to the agent.
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Check the estimated costs of running your contact center by number of operators and the range of services provided.