VideoChat and Cobrowsing
The Daktela solution allows you to offer co-browsing or video chat directly from your website – and you do not have to install anything.
Audio and video transmission technologies via WebRTC open up completely new possibilities for communication with customers. Daktela V6 now allows you to offer cobrowsing or video chat directly from your website, whether it is an e-shop, product and service offering or any other presentation. What’s more, there is no need to install anything, the technology is available directly in the Daktela V6 installation.
This technology is available directly in the Daktela system without the requirement for 3rd party applications.
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Easy to deploy
It takes just a few minutes to set up and deploy co-browsing on your website. The only thing that you need is an active web queue. You can then paste a short HTML code to your webpage. From that moment on, video chat and screen sharing features are instantly available to your customers and contact center agents. You do not need any other software application installations or complicated configurations.
Compatibility across channels
Co-browsing and video chat can be initiated from any channel either by providing customers with a one-time link or by directly offering a video chat. Once enabled, you can:
- Call with co-browsing – a one-time link is sent to the customer’s email that connects the customer directly to the agent. The agent sees the customer’s PC screen and can guide the customer during the call.
- Call with video chat – if the customer is outside of their home or office or away from their PC and the agent needs to connect to the customer’s mobile video, the customer receives an SMS with a one-time link for mobile video sharing.
- Web chat with co-browsing – the customer is browsing through your website and is offered a co-browsing option in the web chat conversation/window. If the customer allows screen sharing, the agent can navigate the customer directly on your website.
The look and feel of video chat and co-browsing can be completely customized. If required, the agent can offer communication with a web camera or through screen sharing. You can opt for the co-browsing feature in its basic form to allow you to deploy it quickly and easily or you can opt for the full customization option.
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