Daktela Customer Relationship Management (CRM) can be included as an essential part of your solution.
It enables you to track and manage all customer interactions using a single platform. One of the primary features is the automatic communication history function. This provides pertinent information about the customer to the agent before they are connected. This better prepares your agent for the call, as it provides them with information about previous calls, emails, SMS, chat tickets and notes instantly. Everything is designed to provide your customers with better service.