Improve customer experience
Increase your customer loyalty by finding out from their communication history what they prefer, when they want something and why.
DAKTELA SOLUTION FOR YOU
The basis of communication is the queue
A properly functioning system saves agent time, increases communication reliability and automatically identifies the calling customer.
View the entire ordering process
In the Daktela application, you can follow the exact progress of any communication during order processing, i.e., from sending the initial request to confirming the order is complete.
Keep all communications in one desktop application
Daktela’s omnichannel solution places all available communication channels in one place.
Gather customer insights across all channels
Use the online data from the Daktela communication application to improve your customer service by routing customer queries to the best possible person available to answer them.
See why over 1000 companies use Daktela every day
Read interesting stories of companies that gained not only new customers, but also a better standing in the market thanks to more effective communication.
Calculate a price estimation based on your business needs.
Check the estimated costs of running your contact center by number of operators and the range of services provided.