Improve customer experience

Increase your customer loyalty by finding out from their communication history what they prefer, when they want something and why.

Try it Free
Správa zákaznické zkušenosti-4

MORE THAN 1000 CLIENTS TRUST DAKTELA EVERYDAY

heureka logo
robotworld logo
WEDO_logo
muziker-logo
alensalogo
4homelogo2
fotshop logo
eyerim-logo
Notino - logo

DAKTELA SOLUTION FOR YOU

The basis of communication is the queue

A properly functioning system saves agent time, increases communication reliability and automatically identifies the calling customer.

Inbound Contact Centre Software

View the entire ordering process

In the Daktela application, you can follow the exact progress of any communication during order processing, i.e., from sending the initial request to confirming the order is complete.

Enhance customer communication

Správa zákaznické zkušenosti-1-en

Keep all communications in one desktop application

Daktela’s omnichannel solution places all available communication channels in one place.

Omnichannel

Gather customer insights across all channels

Use the online data from the Daktela communication application to improve your customer service by routing customer queries to the best possible person available to answer them.

Reporting

Správa zákaznické zkušenosti-EN-1
Grow your business with Daktela

Contact us and find out how Daktela can help you.

See why more than 1000 companies use Daktela every day.

Read More

Take a look at interesting stories that thanks to more effective communication gained not only new customers but also better position on the market.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.