Integration with external systems

Your existing business systems can be integrated into a single, transparent operation in the Daktela cloud application.

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Daktela solution for you

Increase efficiency and productivity via integration

Integration with other business tools enables further information to be automatically presented without additional clicks, significantly increasing agent efficiency and overall productivity.

Integration

Automatic data synchronisation

The cloud application automatically synchronises all customer data and displays it to agents when receiving a call or any other digital activity. You can set this synchronisation rate in line with your requirements.

CRM Software

Quick and easy integration setup

It only takes a matter of minutes to set up integrations. There are also options to set field mapping criteria for automatic synchronisation.

Automation of processes

Bespoke business intelligence

Transform your data and virtualisation by building both bespoke and ad-hoc reports, all suited to your needs and made available automatically to the people who need them when they need them.

Comprehensive business management information

Compatibility with a wide range of systems

Ready-made integrations are available for a wide range of commonly used tools such as Salesforce and Microsoft Dynamics. Our open API means we can connect to most bespoke systems.

Integration with Salesforce

The uniformity of the access control process

The Daktela application can be connected directly to your Active Directory, LDAP or Google Apps as a functionality implemented in a standard installation.

Active Directory

Integration according to your needs

There is a range of integration methods available in Daktela. Depending upon what you want to implement, you can choose from pop-up menus, iframes and events.

How to build an active call centre?

Grow your business with our solution.

E-commerce and Online shops

Fast and prompt communication is crucial to the success of every e-commerce business.

Car showrooms and car repair shops

Artificial intelligence allows you to route your customers’ requests directly to individual sellers or specific technicians.

Finance and Insurance

Customers today want efficient financial services with personalized support.

IT services

Our software lets you communicate quickly and effectively with your customers on all channels.

Manufacturing companies

Clear communication is crucial throughout the production process, whether with business partners or suppliers.

Medical facilities

Communication between healthcare professionals and patients must be accurate, reliable and safe.

Telecomunication and Contact Centers

Provide comprehensive information service through all communication channels – from calls, web chat and emails to SMS and messages on social networks.

Travel offices and agencies

Maximize efficiency and accuracy in a fast-paced environment.

See why over 1000 companies use Daktela every day

Read interesting stories of companies that gained not only new customers, but also a better standing in the market thanks to more effective communication.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.