Manufacturing companies

Clear communication is crucial throughout the production process, whether with business partners or suppliers.

More than 1000 clients trust Daktela everyday

Daktela solution for you

Be available at any time and never miss a call

With intelligent call routing, numerous people from your company can manage your phone number.

Enhance customer communication

Always direct the call to the right person

Before a business partner or customer calls you, you will already know who it is and this can be directed to the best person on your team to handle the request.

Call steering

Budete kdykoliv dostupní, každý se Vám dovolá

Let an intelligent voice bot communicate for your company

New artificial communication tools can handle customers’ requests anytime, even outside of working hours.

Artificial intelligence and communication

Clearer status of orders and requests

Ticketing, data archiving and call recordings can all work together to improve overall customer communications.

Ticketing System

Nechte nepříjemnou komunikaci s dlužníky na AI CZ

Grow your business with our solution.

AI Chatbot

We developed a Chatbot that will handle all of the queries automatically for you.

Analytics and Reporting – Analytics tools for Business

Advanced Analytics Application allows our customers to create their own individual reports using their own data.

Automated Customer Service System

Robotic calls are used for automatic, robotic dialing of contacts without operators.

Call Centre Software Desktop Tool

We have put together a very simple tool that always stays on top of the screen, no matter which application you are working in at the moment.

Daktela Reporting

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

Daktela Viber Business

Thanks to Daktela, you can now use another communication channel with your customers, bringing them even closer to you.

Dialler Call Center

Outbound campaigns provide you with the tools you need to contact customers directly.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Center and Call Center Software

Using dynamic inputs we can route calls to the right person every time.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can place on your website.

CRM Software

Daktela Customer Relationship Management (CRM) can be included as an essential part of your solution.

Daktela Browser Extension

With the Daktela browser extension, you can control calls without having Daktela open.

Knowledge base

The knowledge base is used to organize information and knowledge.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes just minutes.

Mobile app

Take care of your customers or run your contact center from anywhere, using an environment native to your mobile device.

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Daktela Helpdesk processes all requests intelligently and maintains a clear communication history with each customer.

VideoChat and Cobrowsing

The Daktela solution allows you to offer co-browsing or video chat directly from your website.

Wallboard – Real-Time Information and Statistics

LCD Wallboard is a web application which provides a real time display status of the contact center.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.

See why more than 1000 companies use Daktela every day.

Take a look at interesting stories that thanks to more effective communication gained not only new customers but also better position on the market.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.