Faster and more efficient communication for Medium sized businesses

Communication with lots of customers at once is very demanding. With Daktela, you’ll have access to a comprehensive overview of all your customers’ individual requirements and communication history. Perfect for companies with between 15-250 users.

Solutions-stredni-firmy-1

More than 1000 customers trust Daktela every day

WEDO_logo

alensalogo

4homelogo2

Daktela solution for you

Communication channels in one place

You can see it all in one computer window: calls, emails, SMS, WebChat, Facebook Messenger, Whatsapp, and many more.

Omnichannel communication

Unify your business systems

Daktela connects all your business systems, from e-commerce to CRM, ensuring that Daktela is always at the centre of your customer communications hub.

Create your own contact centre

Solutions-stredni-firmy-2

Handle enquiries more cost-effectively

Use automation to help you with your standard processes and reduce resource costs by only using expensive human resources where they are needed.

Automation of processes

24/ 7 Technical Support

Our UK-based support team and our EU-based software developers ensure you always get the most from your solution 24/7/365.

Professional Services

Solutions-stredni-firmy-3

Grow your business with our solution.

See how Daktela can help you. For free.

Daktela is used by companies that:

want to move to the Cloud to take advantage of the flexibility and cost savings

want to change cloud providers that are not delivering what you want

want to step up a gear and make the best possible use of available resources

Solutions by Industry:

Ecommerce a Retail

Healthcare

Energy companies

Outsourcing Services

Travel & Leisure

IT services

Financial Services

Transport

Telemarketing

We developed a Chatbot that will handle all of the queries automatically for you.

Analytics and Reporting – Analytics tools for Business

Advanced Analytics Application allows our customers to create their own individual reports using their own data.

Automated Customer Service System

Robotic calls are used for automatic, robotic dialing of contacts without operators.

Call Centre Software Desktop Tool

We have put together a very simple tool that always stays on top of the screen, no matter which application you are working in at the moment.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can place on your website.

Daktela Customer Relationship Management (CRM) can be included as an essential part of your solution.

Daktela Browser Extension

With the Daktela browser extension, you can control calls without having Daktela open.

Daktela Viber Business

Thanks to Daktela, you can now use another communication channel with your customers, bringing them even closer to you.

Dialler Call Center

Outbound campaigns provide you with the tools you need to contact customers directly.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Center and Call Center Software

Using dynamic inputs we can route calls to the right person every time.

The knowledge base is used to organize information and knowledge.

Daktela Reporting

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes just minutes.

Take care of your customers or run your contact center from anywhere, using an environment native to your mobile device.

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Daktela Helpdesk processes all requests intelligently and maintains a clear communication history with each customer.

VideoChat and Cobrowsing

The Daktela solution allows you to offer co-browsing or video chat directly from your website.

Wallboard – Real-Time Information and Statistics

LCD Wallboard is a web application which provides a real time display status of the contact center.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.

See why more than 1000 companies use Daktela every day.

Read More

Take a look at interesting stories that thanks to more effective communication gained not only new customers but also better position on the market.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.