PBX system
– On premise PBX

On premise Daktela PBX runs on dedicated server hardware located in company’s premises or customer’s data center. As part of the delivery of this solution, we provide you with a comprehensive service level agreement (SLA). This enables us to provide technical support and to guarantee the maximum reliability of the solution. Optionally, we are able to deliver the entire solution in a high availability cluster configuration. On premise PBX can also be extended to include the omni-channel call center module supporting many additional communication channels.


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BASIC FEATURES

Runs on customer's infrastructure

On premise Daktela PBX runs on the customer's infrastructure and is under the customer’s full control. Daktela has access for service purposes only.

Reliable and redundant Hardware

On premise PBX runs on reliable branded servers with all possible redundancy. In case of a server failure, we are prepared to replace it immediately, no questions asked.

Technical support 24x7

On premise Daktela PBX implementations have access to technical support 24/7, 365 days a year. All servers and network components are continuously monitored in our central Network Operating Center (NOC).

Cluster High-Availability solution

On premise PBX can be installed in a high availability cluster configuration (HA) to ensure maximum availability and reliability.

Regular updates

As part of our monthly fee, we attend to all regular maintenance and provide any necessary security upgrades and new functionality.

Network Operating Centre (NOC) monitoring

All servers and solution features are continuously monitored in our central NOC center. Optionally, we provide regular backups of the entire solution.


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