PBX Call Centre – PBX system

Daktela IP PBX supports all the standard voice features – transferring a call, placing a call on hold, playing background music, parking a call, attending and blind transfers, call forwarding, identification of the incoming caller, call pick up and hunt groups, etc.

Daktela IP PBX supports a variety of telephony interfaces for connection into the public phone network. These can be connected via SIP or Digital trunk, ISDN30 (PRI), ISDN2 (BRI), analogue or GSM interfaces. Through these interfaces the system can be connected with other on premise PBXs like Cisco, Nortel, Avaya and Siemens, etc.

Daktela IP PBX allows the users to record or upload their own voice prompts and notifications.

You can record both incoming and outgoing calls, including transferred calls. These recordings can be retrieved and played directly through the web interface.

All configurations of Daktela IP PBX can be completed using our secure, web administration portal.

Within the system, you can define different hunt groups which include multiple internal or external (mobile) lines. Within these groups, it is then possible to configure the order in which calls are answered.

Time condition options allow administrators to change the behavior of their IP PBX. Based on the current time of an incoming call, you can specify a different behavior of the system for working hours, another one when you are closed and during weekends or public holidays.

Our system allows you to set up an unlimited number of IVR trees. These can also be linked together as needed. Configuration is done via a web interface, including recording your own voice prompts.

Incoming faxes are automatically converted into PDF and forwarded to users’ mailboxes as an email with a PDF attachment. Outgoing faxes can be sent via email or by using the web interface. Supported formats include PDF, TIFF, PS, JPG and RTF.

This feature allows you to have IP phones in a business telephone directory, which can be downloaded in real time from Daktela IP PBX. Also, it is possible to integrate the system with your own corporate LDAP server or Microsoft Active Directory.

Our Auto-provisioning functions make it simple for administrators of Daktela IP PBX to configure devices. IP phones automatically download configuration files at regular intervals via TFTP protocol. These are automatically generated by the Daktela IP PBX.

Daktela IP PBX is an open system with an API which offers a wide array of potential integrations into other systems. The system does not need to be viewed as a single functional unit, but as a part of a comprehensive IT solution.

Daktela PBX supports 802.1q (VLAN) and 802.1p (CoS), which are necessary for the successful set up of VoIP telephony in large companies and networks with a high data traffic. Separation of data and voice traffic into two different VLANs is required whenever there is a high focus on ensuring maximum safety, quality and reliability.

Our solution includes a voice conference function so participants can call in from around the world. You can create the conference room protected by a PIN, if required, to make it closed or completely open if preferred.

In basic configuration, Daktela IP PBX includes a complete set of system voice prompts, these can be set up in multiple different languages if needed.

Daktela IP PBX allows you to set a call transfer or to forward calls from a user’s regular phone number to their mobile phone. This transfer or forward retains the original caller ID.

You can also connect any IP phone supporting the SIP protocol to Daktela IP PBX. It could be a hardware IP phone, a softphone on your computer or a phone application on your mobile phone. We support iOS, Android and Windows Mobile.

Daktela IP PBX uses LCR software within the solution to intelligently route outbound calls via the most cost effective method of connecting the call. This can be based on a call prefix, the time of day or a range of other parameters you can set. You can also automatically move to another voice operator if the primary voice operator is temporarily unavailable.

Each line can have its own voice mailbox which can be operated directly by way of the telephone or via the user-friendly web interface. New message notifications are shown on the IP phone. The messages can be forwarded to the user’s email.

You can configure permissions for outgoing calls. This allows you to manage and control the costs of outgoing calls.

Daktela IP PBX supports peer-to-peer video calls between two end IP phones which enable video calls via a supported codec – H.261, H.263, and MPEG4 H.263p.