Your favorite tools, together with Daktela
As an open solution, the Daktela platform offers pre-built integration tools with many popular CRM, e-shop, WFM or back office systems. Some integrations can easily be turned
on directly in the Daktela interface with just a few clicks, while others offer a smart phone bar directly in the application.
Daktela offers 3 general types of integrations. There is plenty to choose from.
Integration of your application custom views in pop-up windows.
Integration of your application custom views directly in agent activities in Daktela.
API calls enabling communication between Daktela and your system based on events.
Direct communication between your system and Daktela.
Integration of agent functions
on the client side of your application.
Integration of agent functions
on the client side of your application.
Integration using our REST API
in your mobile app using Flutter platform.
A small control panel for Daktela activities under a thumbnail
in your browser.
Synchronisation between your system and Daktela.
Daktela automatically synchronizes customer data and displays it to Agents when they receive a call or perform another digital activity.
Integration lets you see the information you need at the right time without the need for additional clicks. On the basis that you can only manage what you can see, we can dramatically increase agent efficiency and overall productivity by providing you with
the information you need when you need it.
Daktela integration offers a simple set-up procedure with the option to set the field mapping for automatic synchronization
of data.
It is essential for a company’s contact center to store customer data and customer interaction information in one single place. Because we fully understand this requirement, we have prepared ready to use integrations that have already been completed with Salesforce and Microsoft Dynamics systems. Nevertheless, we are able to connect to other commonly used or even custom-developed CRM systems.
More information can be found in the Contact center integration with CRM whitepaper.
Managing access can be one of the most difficult tasks for any company considering process unification. To simplify this for our customers as much as possible, we prepared a ready-to-use authentication process based on Active Directory, LDAP or Google Apps backend.
Since we understand how important it is for our customers to be able to view their data in a very specific manner and to be able to interpret the data in a custom way, we enable direct access for data transformation tools to Daktela for further visualization. Each customer is therefore able to build regular and ad-hoc reports based on their specific needs.
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