Our Professional Services

We will identify and analyse your needs and create a bespoke proposal that delivers benefits to your business. We develop and test our solutions with you before implementation to ensure that what we have designed meets your requirements in full.

WE ARE TRUSTED BY OVER 1000 CLIENTS. GET TO SEE THEIR TESTIMONIALS:

Daktela solution for you

Technical support

The entire implementation process will be managed directly by Daktela’s technical specialists. We are available by phone or online at any time, if necessary, to answer any questions you may have.

Technology

Setting up the application according to your needs

After analysing the customer care requirements of your company, we will help you set up the application precisely to your needs, and we offer employee training to ensure your people get the best from the solution we provide.

Consultation

We will guide you on the way to better customer care

Not only will we advise on setting the individual parameters of the application, but we will also help you with other options for developing your customer care.

Improve customer experience

Encounter a solution that will help your business flourish.

Increase your business with Daktela.

Call Steering – Customer Services IVR Automation Solutions

Daktela supports Call Steering – a technology that allows you to take advantage of today’s rapidly evolving Speech Recognition technology.

Text Messaging – SMS Messaging

Daktela SMS Connect is an application that has been created to send and receive SMS messages directly in our system.

Text to Speech – Text to Speech for Voicemails

Our builtin text-to-speech engine allows you to send personalized messages to hundreds of your contacts daily.

Toll-free lines

With our toll-free numbers, you can offer your customers free calls to your contact center.

Virtual Mobile Numbers – Cloud-Based Phone Numbers

A Modern, fully digital, secure but significantly cheaper telephony solution for your company.

VoIP & International Phone Numbers Services

With any Cloud based deployment, connectivity is often the key, and no more so than when considering the associated voice services.

International phone numbers – Build Presence in Any Country

International inbound numbers provide your company with an immediate presence overseas and further extend the availability of your service.

IVR Voice Prompts Recordings

We provide professional voice prompt recordings for your system. Voice prompts are custom recorded to suit your application.

PCI DSS compliant Call Centre Solution

PCI-DSS stands for Payment Card Industry Data Security Standard.

Do you solve some of these problems while caring for customers?

We offer the services of our experts to help you solve problems.

See why over 1000 companies use Daktela every day

Read interesting stories of companies that gained not only new customers, but also a better standing in the market thanks to more effective communication.

Transparent pricing

Calculate a price estimation based on your business needs.

Check the estimated costs of running your contact center by number of operators and the range of services provided.