Since its introduction the Daktela solution has been implemented in a wide variety of different customer applications. Some customers utilise the full range of its Omni-Channel functionality whilst some use only what they require for their business.
We have deployed the solution as a replacement for less versatile cloud-based platforms, restrictive legacy based on-premise solutions and in green field sites where the Daktela solution is their first communications solution.
Below we have highlighted just a few of the many hundreds of different applications, which already reflect the implementation experience and our own best practice.
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EUROPEAN NATURAL FOOD
The European Natural Food Company recently implemented a Daktela Contact Centre Solution to support its planned growth within…