Benefit Plus & Daktela
“We got to know the flexibility of Daktela’s solution especially during the COVID pandemic. During this time we smoothly switched to a home office and the operation of the customer line was thus not restricted at all. We really liked the approach of the Daktea employees, who are still helping us with the introduction and deployment of new functionalities, thanks to which our solution is constantly moving forward,” said Jaroslav Raboch from Benefit Management.
In 2021, Benefit Plus managed the cafeteria system for more than 500 companies with approximately 230,000 employees. Especially due to the coronavirus pandemic, we really appreciated the Daktela system. Operators could easily access the customer line from anywhere and from any device, which would not have been possible without Daktela.
Benefit Management uses the services of a hosted virtual switchboard, so the IT department does not have to go through the vicissitudes of managing a dedicated server every week. The service runs in the Daktela virtual environment, so it is not necessary to deal with the operation and stability of the solution for the customer line.
Benefit Management began with a gradual deployment of services, focusing first on voice traffic. The transition to other channels took longer due to the COVID-19 pandemic and internal personnel changes, but today the company also uses Helpdesk, NPS surveys or integration with CRM. In the future, they are considering deploying other channels to process chat communication via web chat and social networks.
If you share the same values and like what we do, feel free to write to firstname.lastname@example.org.
See why over 1000 companies use Daktela every day
Read interesting stories of companies that gained not only new customers, but also a better standing in the market thanks to more effective communication.Read More
Daktela in Numbers
In the Contact Center Market
Years in the market
Book a Demo
Please fill out the form and you will be contacted shortly by someone in our team.
- We will highlight to you what Daktela can do for your business
- Arrange a Demo
Talk to our sales