Support Specialist

Daktela manages one of the largest VoIP infrastructures in the CEE region. Our main product is a cloud-based contact center, which allows companies to easily process customer requests across many communication channels – phone, email, web chat, SMS or Facebook Messenger. Currently,
we have more than 1000 corporate customers from various segments.

We are now looking for a new colleague to join our team of VoIP specialists, who will participate in the management and implementation of  VoIP solutions and contact centers for our customers in Poland. We are looking for self-motivated, technically skilled candidates, ideally with experience
in the field and willing to travel across PL.

 If you want to join a fast growing company that will impact an evolving contact center industry, then come enjoy the ride.

Full-time job

Location
Warsaw, Poland

You’ll be responsible for:

• Implementation of VoIP exchanges
• Management and development of corporate IP exchanges, VoIP networks and call centers
• Daktela System implementation to business customers
• Deliver solution training to customers and business partners
• Troubleshooting and customer support, debugging, monitoring, performance tuning
• Prepare high level solution technical design for customers
• Communicate customer feedback and requirements to development team
• Work and self-education on VoIP projects of your choice, which will take us further

You should have:

• Experience and knowledge of VoIP issues
• Experience with Linux operating system
• Knowledge of network protocols
• Experience with light programming or scripting is an advantage
• Orientation in telecommunications or contact centers is an advantage
• Polish (native) and English is a must
• Driving license B
• Professional behavior in dealing with customers
• A person who is not afraid to learn new things and technology and can bring things to an end, hands-on attitude

What you will get:

• Twice a year we distribute bonuses based on the company’s profit
• 4 weeks holidays, contribution to sports and culture
• Contribution to home internet so we can sometimes work from home
• Paid sick days
• Choice of laptop and operating system
• Flexible working hours
• Multicultural work environment
• Opportunity to build your own team
• Career growth

Some random facts about our company:

• Did you know that Daktela manages corporate IP telephony and multi-channel contact centers for customers in Poland, Czech Republic, Dubai, Georgia, Spain, Croatia, London or Mexico?
• Did you know we have over 17 years of history with more than 1000 customers around the world?
• Did you know that Daktela is a virtual mobile operator and that we can handle and record calls from mobile phones in the call center? And we have big plans.
• Did you know that you can choose which laptop and operating system to use with us? Macbook, Linux or Windows?
• Did you know that Daktela reached a turnover over 7.5mil EUR in 2020 and we are just at the beginning?
• Did you know that we run our own telco cloud solution in Daktela?

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