Support Specialist

Daktela manages one of the largest VoIP infrastructures in the CEE region. Our main product is a cloud contact center platform that allows companies to easily process customer requests through many communication channels – phone, email, web chat, SMS or Facebook Messenger. We are currently active in five countries and have partners in others. All over the world, our product is used by more than 1000 corporate customers from various segments.

We are now looking for a new colleague to join our team of VoIP specialists, who will participate in the management and implementation of VoIP solutions and contact centers for our customers in Romania. We are looking for self-motivated, technically skilled candidates, ideally with experience in the field and willing to travel across RO.

Full-time job

Location
Bucharest, Romania

You’ll be responsible for:

• Implementation of VoIP exchanges
• Management and development of corporate IP exchanges, VoIP networks and call centers
• Troubleshooting and technical customer support, debugging, monitoring, performance tuning
• Daktela System implementation to business customers
• Deliver solution training to customers and business partners
• Prepare high level solution technical design for customers
• Communicate customer feedback and requirements to development team
• Work and self-education on VoIP projects of your choice, which will take us further

You should have:

• Experience and knowledge of VoIP issues
• Experience with the Linux operating system
• Knowledge of network protocols
• Experience with light programming or scripting is an advantage
• Orientation in telecommunications or contact centers is an advantage
• Romanian (native) and conversational English is a must
• Professional behavior in dealing with customers
• Driving license B
• A person who is not afraid to learn new things and technology and can bring things to an end, hands-on attitude

What you will get:

• Twice a year we distribute rewards according to the company’s profit
• Holidays, contribution to sports and culture
• Contribution to home internet so we can sometimes work from home
• Paid sick days
• Flexible working hours
• Choice of laptop and operating system
• Multicultural work environment
• Opportunity to build your own team
• Career growth

A few random facts about our company:

• Did you know that Daktela manages corporate IP telephony and multi-channel contact centers for customers in Poland, Dubai, London or Mexico?
• Did you know that Daktela is a virtual mobile operator and that we can process and record calls from mobile phones in the call center? And we have big plans for that.
• Did you know that you can choose which laptop and operating system you want to use with us? Macbook, Linux or maybe Windows?
• Did you know that Daktela achieved a turnover of almost 200 million crowns in 2020, and we certainly did not say the last word?
• Did you know that you will meet Google Apps, Slack, Productboard, Confluence, Asterisk, Git
• Did you know that we run our own telco cloud solution at Daktela

Find out more about our company here.

I AM INTERESTED IN

Maybe we are looking for you!

If you share the same values and like what we do, feel free to write to jobs@daktela.com. We will be pleased to hear from you and will let you know the details of the individual positions available.