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  • Daktela Helpdesk for successful management of customer support

    Contact center integration

    Multi-channel helpdesk system

    Ticket system with SLA support

    Reporting and statistics

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  • Multi-channel contact center

    Online reporting and statistics

    Campaign module with management

    Predictive dialing

    Realtime wallboard

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  • Daktela Mobile - Mobile Operator

    Specialized Virtual mobile operator in T-Mobile network

    Mobile device call recording

    All mobile device supported

    Statistics and reporting

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  • Virtual IP PBX with wide range of modern features and API

    Call recording

    Integrated CRM system

    Salesforce, Microsoft Dynamics and many other CRM integrations

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  • Voice services - SIP

    Quality and reliability is our mantra

    Toll-free numbers

    DID numbers from more then 60 countries

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  • WebChat integrated into contact center

    Statistics and reporting

    Support for multi session webchat

    Easy integration with your website

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  • API REST interface

    We are platform for calls. Integrate basic calling or advanced call center solution into your systems using our simple API

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  • Daktela AutoDialer removes non-existing and bad numbers from your database

    Reduce expenses

    Integrated web interface

    Maximum efficienty for your campaigns

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Virtual pbx and contact centers

We deliver cloud or on-premise VoIP business phone systems with multi-channel contact center features. Our customers can rely on 24x7 technical support.

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We provide API for easy integration to other systems

Daktela VoIP PBX

Daktela VoIP PBXs are first-rate systems with modern functions which until recently were available only to most expensive top-class PBXs. Our PBXs are designed not only for small and medium enterprises, but also for large companies with many branches which require the best performance, quality and availability.

Daktela Virtual PBX

Technology of our virtual PBXs enables our customers to acquire hosted IP telephony solutions without the initial investment in purchasing hardware and licenses. Apart from standard telephone features, our virtual PBX services offer a wide range of other features, such as welcome company menu (IVR), call groups, mobile office, call recording or full featured call centre solution.

Daktela Call Center

Daktela Call Center supports active as well as passive operation. The solution contains sophisticated web console for operators and well-arranged web interface for administrators and call centre team leaders. Key features include detailed call centre statistics, realtime panel or web based live chat - all integrated and with API.

SIP trunking

SIP voice services provide complete, secure and fully digital solution that fully replaces the existing telephone lines for a considerably lower price. No monthly fee. Your existing phone numbers can be transferred and used continuously without any interruption. We also provide international DID numbers and toll-free numbers.

Our happy customers...
Press and news...
  • Contact center for Bohemia Energy
    Contact center for Bohemia Energy
    Daktela s.r.o. the leading provider of virtual pbx and cloud contact center platform today announced that signed contract with BOHEMIA ENERGY entity s.r.o. for delivering high availability contact center system which will serve all customers of BOHEMIA ENERGY from Czech Republic and Slovakia. System will run Daktela […]...
  • Call center for GTS Czech
    Call center for GTS Czech
    Daktela the leading provider of virtual pbx and cloud contact center platform today announced that signed contract with GTS Czech to deliver high availability call center system based on Daktela PBX HA Cluster. This system will provide pbx and contact center platform for GTS Czech service team […]...