We enhance and personalise your customer experience by connecting phone, email, SMS, chat and social media within one solution.
We enhance and personalise your customer experience by connecting phone, email, SMS, chat and social media within one solution.
Intelligent Inbound Routing
Campaign module
Progressive dialer
Predictive dialer
Robotic calls
Realtime Panel / Statistics
IPBX Functionality
Webchat
Web Click-to-Call
Facebook Messenger
Chatbot
API integration
Cobrowsing
Mobile application
Helpdesk/ticketing system
Integration with corporate email
Ticket categorization
Personalized display
SLA and time conditions
Voice services
International Numbers
Toll-free lines
SMS Connect
Daktela Mobile
24 × 7 Technical support
Growing together with our customers
No customer is too small or too big for us. With Daktela, you can choose the features
that work for your business. Every day we support over 1000 customers
of all different sizes across Europe.
We support over 600 users within Blue Cross across 80 sites, including all Contact Centres and back-office phone users. Over six months, they migrated from their on-premises system to our cloud-based solution without any problems.
Focal Agent uses the latest SMS smart chat technology and combines this with traditional voice and email functions to manage communication with customers who are often mobile.
Utilising our powerful Omni Channel Contact Centre technology Bridgetech Group is able to automate many of the simple customer requests and focus on passing calls through to live operators as required, thus reducing costs.
This expanding luxury food delivery company uses our powerful inbound contact centre technology to underpin their business growth and provide all their customers and restaurants with an effective way of communicating issues.
We have over 17 years of experience developing and providing contact centre solutions. We get to know your business and create a solution that fits your unique requirements.
We support directly within our own solution all the communication channels you may need in one application – phone, email, help desk, SMS, web chat and social networks.
As standard we provide unified reporting across all communication channels with a range of frequently used reports made available.
Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.
Daktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.
Daktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.
High availability and reliability of the service is our priority number one. Technical support is available 24×7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.
11
MILLION MINUTES MONTHLY
4
DATA CENTERS
21599
LICENCES
1000
CLIENTS