Creating authentic
customer connections

We enhance and personalise your customer experience by connecting phone, email, SMS, chat and social media within one solution.


Solutii Call Center software

  • Daktela UK references
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Connect with your customers at any time,
anywhere and however



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VOICE

Intelligent Inbound Routing
Campaign module
Progressive dialer
Predictive dialer
Robotic calls
Realtime Panel / Statistics
IPBX  Functionality


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WEB

Webchat
Web Click-to-Call
Facebook Messenger
Chatbot
API integration
Cobrowsing
Mobile application


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E-MAIL

Helpdesk/ticketing system
Integration with corporate email
Ticket categorization
Personalized display
SLA and time conditions


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SERVICES

Voice services
International Numbers
Toll-free lines
SMS Connect
Daktela Mobile
24 × 7 Technical support




Trusted by 1000 + customers of all sizes

Growing together with our customers




No customer is too small or too big for us. With Daktela, you can choose the features
that work for your business. Every day we support over 1000 customers
of all different sizes across Europe.





Why choose our solution?

We have over 17 years of experience developing and providing contact centre solutions. We get to know your business and create a solution that fits your unique requirements.


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Omni-Channel

We support directly within our own solution all the communication channels you may need in one application – phone, email, help desk, SMS, web chat and social networks.

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Realtime reporting and statistics

As standard we provide unified reporting across all communication channels with a range of frequently used reports made available.

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Open platform with API

Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.

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Customer’s communication history

Daktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.

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Cloud and dedicated solution

Daktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.

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Technical support

High availability and reliability of the service is our priority number one. Technical support is available 24×7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.




11


MILLION MINUTES MONTHLY


4


DATA CENTERS


21599


LICENCES


1000


CLIENTS





Provider Call Center software pentru solutii cloud



Effective homeworking

Working from home and the office can be just as effective.





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of Daktela

Try a free professional consultation with our experts.



Solutii Call Center software




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