By developing our solutions, we have utilized our many years’ experience gained from implementing hundreds of contact centers.
Native support for all communication channels in one application - phone, email, help desk, SMS, web chat and social networks.
Daktela automatically records communication history from all channels into the CRM customer's card. Then the CRM card is automatically provided to the operator in the right time.
Daktela natively supports unified reporting across all communication channels and offers tens of frequently used reports.
Daktela was designed as a cloud service or as a software running on a dedicated server or in your virtual environment.
Daktela offers an open multichannel platform with a REST API interface and many ready to make integrations into other systems.
High availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. Yes, we use our own solution.
We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact center or even independently.
We offer international inbound phone numbers (DID) from more than sixty countries. Toll-free numbers included.
Integrated solutions sending SMS messages with direct connection to Czech and foreign mobile operators. API included.
Hosting of SIM cards in our data center. You can call or send SMS messages via your SIM card.
We can clean your phone number database from non-existing and not-functional phone numbers. Keep your data clean.
Unique service of a virtual mobile operator, which allows recording of mobile phone and integration in the call center.
We have an experienced team of telecommunication experts, who deal with the issue of virtual PBXs and contact centers for more than 10 years. We develop and operate one of the largest VoIP cloud infrastructure in the CEE region, on which relies every day over five hundred corporate customers.
