We enhance and personalise your customer experience by connecting phone, email, SMS, chat and social media within one solution.
Creating authentic
customer connections
Creating authentic
Connect with your customers at any time,
anywhere and however
VOICE
Intelligent Inbound Routing
Campaign module
Progressive dialer
Predictive dialer
Robotic calls
Realtime Panel / Statistics
IPBX Functionality
WEB
Webchat
Web Click-to-Call
Facebook Messenger
Chatbot
API integration
Cobrowsing
Mobile application
E-MAIL
Helpdesk/ticketing system
Integration with corporate email
Ticket categorization
Personalized display
SLA and time conditions
SERVICES
Voice services
International Numbers
Toll-free lines
SMS Connect
Daktela Mobile
24 × 7 Technical support
Trusted by 900 + customers of all sizes
Growing together with our customers
No customer is too small or too big for us. With Daktela, you can choose the features
that work for your business. Every day we support over 900 customers
of all different sizes across Europe.
We support over 600 users within Blue Cross across 80 sites, including all Contact Centres and back-office phone users. Over six months, they migrated from their on-premises system to our cloud-based solution without any problems.
Focal Agent uses the latest SMS smart chat technology and combines this with traditional voice and email functions to manage communication with customers who are often mobile.
Utilising our powerful Omni Channel Contact Centre technology Bridgetech Group is able to automate many of the simple customer requests and focus on passing calls through to live operators as required, thus reducing costs.
This expanding luxury food delivery company uses our powerful inbound contact centre technology to underpin their business growth and provide all their customers and restaurants with an effective way of communicating issues.
Why choose our solution?
We have over 16 years of experience developing and providing contact centre solutions. We get to know your business and create a solution that fits your unique requirements.
Omni-Channel
We support directly within our own solution all the communication channels you may need in one application – phone, email, help desk, SMS, web chat and social networks.
Realtime reporting and statistics
As standard we provide unified reporting across all communication channels with a range of frequently used reports made available.
Open platform with API
Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.
Customer’s communication history
Daktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.
Cloud and dedicated solution
Daktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.
Technical support
High availability and reliability of the service is our priority number one. Technical support is available 24×7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.
11
MILLION MINUTES MONTHLY
4
DATA CENTERS
21599
LICENCES
909
CLIENTS
Effective homeworking
Working from home and the office can be just as effective.
Online presentation
of Daktela
Try a free professional consultation with our experts.
