Contact Centre Software
Hosted Call Centre Solutions
Remote Working from Home



All-in-one solution enabling you to have all your
communication with customers in one place.





Why choose our solution

In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.



Omni-Channel

We support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.


Customer's communication history

Daktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.


Realtime reporting and statistics

As standard we provide unified reporting across all communication channels with a range of frequently used reports made available.


Cloud and dedicated solution

Daktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.


Open platform with API

Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.


Technical support

High availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.

Some of our best-in-class customers:


  • Daktela reference
  • Footshop logo
  • Daktela Kosik
  • Daktela Rohlik
  • Daktela CZC
  • Daktela Alensa
  • logo Mountfield
  • Heureka logo_Daktela zákazník
  • logo Metlife
  • T-Mobile logo
  • Dial telecom logo
  • logo Student Agency
  • logo fischer
  • logo pojišťovna vzp
  • logo tick tack
  • logo Cígler
  • logo mč Praha 14
  • logo avonet
  • logo mediatel
  • Daktela Natywny Omnichannel
  • Modrý Anděl logo_Daktela zákazník
  • Daktela SWAN
  • All-in-one řešení pro kontaktní centra


We are trusted by 850+ clients

We are an experienced team of telecommunication experts who have been dealing with virtual PBX’s and Contact centres for more than 15 years. We develop and operate one of the largest VoIP cloud infrastructure in Europe which every day supports over 800 corporate customers.




11

MILLION MINUTES MONTHLY



4

DATA CENTERS



21599

LICENCES



858

CLIENTS



Complete portfolio of telecommunication services

We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently.


International numbers

We offer international inbound phone numbers from more than sixty countries including toll-free numbers.

SMS connector

Hosting of SIM cards in our data centre You can call or send SMS messages via your SIM card.


SIM hosting

Unique service of a virtual mobile operator, which allows recording of mobile phone and integration in the call centre.

Number filtering

We can clean your phone number database removing bad or invalid numbers, keeping your data clean.


Simhosting Daktela

Daktela mobile

Integrated solutions sending SMS messages with direct connection to any UK or International mobile operators. API included.



Modelová řešení s Daktelou



Ways to use Daktela










Online presentation
of Daktela



Daktela online prezentace


Contact tracing

CallCentre solution to manage the COVID-19 epidemic






Daktela homeoffice





Effective homeworking





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