We enable companies to take care of customers using all available communication channels, including voice, email, SMS, web chat, Facebook Messenger, WhatsApp or Teams.
Intelligent Inbound Routing
Campaign module
Progressive dialer
Predictive dialer
Robotic calls
Realtime Panel / Statistics
IPBX Functionality
Webchat
Web Click-to-Call
Facebook Messenger
Chatbot
API integration
Cobrowsing
Mobile application
Helpdesk/ticketing system
Integration with corporate email
Ticket categorization
Personalized display
SLA and time conditions
Voice services
International Numbers
Toll-free lines
SMS Connect
Daktela Mobile
24 × 7 Technical support
Our customers are leaders in their field
We are an experienced team of telecommunication experts who have been dealing with virtual PBX’s and Contact centres for more than 15 years. We develop and operate one of the largest VoIP cloud infrastructure in Europe which every day supports over 900 corporate customers.
We support directly within our own solution all the communication channels you may need in one application – phone, email, help desk, SMS, web chat and social networks.
As standard we provide unified reporting across all communication channels with a range of frequently used reports made available.
Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.
Daktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.
Daktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.
High availability and reliability of the service is our priority number one. Technical support is available 24×7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.
11
MILLION MINUTES MONTHLY
4
DATA CENTERS
21599
LICENCES
909
CLIENTS
Working from home and the office can be just as effective.
Try a free professional consultation with our experts.
