Native OmniChannel
Native support for all communication channels in one application - phone, email, help desk, SMS, web chat and social networks.
Praha, Bratislava, Warszawa, London, Dubai
daktela@daktela.com
WHY CHOOSE OUR SOLUTION
By developing our solutions, we have utilized our many years’ experience gained from implementing hundreds of contact centers.
Customer's communication history
Daktela automatically records communication history from all channels into the CRM customer's card. Then the CRM card is automatically provided to the operator in the right time.
Realtime reporting and statistics
Daktela natively supports unified reporting across all communication channels and offers tens of frequently used reports.
Cloud and dedicated solution
Daktela was designed as a cloud service or as a software running on a dedicated server or in your virtual environment.
Open platform with API
Daktela offers an open multichannel platform with a REST API interface and many ready to make integrations into other systems.
Technical support
High availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. Yes, we use our own solution.
Effective home office, work from anywhere
Complete portfolio of telecommunication services
We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact center or even independently.
International phone numbers
We offer international inbound phone numbers (DID) from more than sixty countries. Toll-free numbers included.
SMS connector
Integrated solutions sending SMS messages with direct connection to Czech and foreign mobile operators. API included.
SIM hosting
Hosting of SIM cards in our data center. You can call or send SMS messages via your SIM card.
Phone number filtering
We can clean your phone number database from non-existing and not-functional phone numbers. Keep your data clean.
Daktela Mobile
Unique service of a virtual mobile operator, which allows recording of mobile phone and integration in the call center.
We are trusted by 700+ clients
We are an experienced team of telecommunication experts who have been dealing with virtual PBX’s and Contact centers for more than 10 years. We develop and operate one of the largest VoIP cloud infrastructure in the CEE region, on which every day relies over seven hundred corporate customers.
5973837
MINUTES MONTHLY
4
DATA CENTERS
14599
LICENCES
700
