Effective homeworking from anywhere


In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.


We support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.

Customer's communication history

Daktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.

Realtime reporting and statistics

As standard we provide unified reporting across all communication channels with a range of frequently used reports made available.

Cloud and dedicated solution

Daktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.

Open platform with API

Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.

Technical support

High availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.

Complete portfolio of telecommunication services

We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently.

We are trusted by 700+ clients

We are an experienced team of telecommunication experts who have been dealing with virtual PBX’s and Contact centres for more than 15 years. We develop and operate one of the largest VoIP cloud infrastructure in Europe which every day supports over seven hundred corporate customers.









Some of our best-in-class customers