One app for all your customer communications
The best cloud-based contact centre software to help you provide superior customer care. Handle voice, email, web chat, SMS, and all communication via social media channels in one solution with extended features, like CRM, realtime, wallboards and much more.
All-in-one customer care solution
True omnichannel
Complete equality among communication channels, whether it’s voice calling, emails, web chats, SMS, or social media.
Inhouse AI Team
Our AI division is part of the company. We don’t need to rely on 3rd party AI specialists, but hire our own. That’s how we adopt AI so early and so well! Check out our Daktela AI bot, ChatGPT features and many more.
Own infrastructure
From switches and routers, through data centres and servers, up until user interface, everything is operated by us. We don’t rely on public clouds, but store your data safely under our roof.
24x7 local phone support
Our support is available in many countries in your local language. We also provide 24x7 SLA by default for no additional charge.
We adjust to you
It's completely your choice which modules you want to use and pay for. Pick&mix each communication channel or choose from multiple additional packages.
Guided installation
We will help you every step of the way during the onboarding process, and even after that. We’re happy to talk to you and we want you to talk to us.
We grow with you
From 5 agents to thousands, we've got you covered. Daktela fits all sizes and accompanies your business throughout all your growth phases.
18 years of experience
We're not newbies on the market. Daktela is deployed in over 1000 installations in almost all industry fields. This helps us collect best practice and reflect that into the product.
Early adopters
When there is a new technology or industry approach, we're one of the first to try it out and take the best of it. That enables us to learn fast and you to be more efficient.
Companies around the world trust Daktela
All you need to engage and delight customers
Smart routing
Route your interactions using simple or advanced rules and workflows you can define and change.
Tickets
Unlike many other solutions the ticketing functionality is directly embedded in the product as a complimentary feature.
Call recording
Monitor your calls in realtime or after hangup as call recording is an essential part of the platform, without the need to install anything else.
REST API
An open API is available as part of every installation. Easy to connect to, with thorough documentation and a portfolio of CLIs available, simply ready to use.
Knowledge base
Share your knowledge among your customer care agents with embedded knowledge base, which is an essential part of the platform.
CRM
Use the benefit of simple integrated CRM module, which enables your agents to list all customers and their interactions, open cases and many other information.
Outbound campaigns
Call your customers or other contacts with integrated campaign module including all types of diallers - preview, progressive, power, and predictive.
Statistics
See complex statistics of your customer care, build your own using Advanced Analytics, and eventually build all of this into a prefabricated Report available to all your managers and team leaders.
Walboards
Provide your contact centre overview of what's happening directly in the place of work using embedded wallboard funcionality with vast possibilities of customisation.
Self-care admin
Entire application is designed so that you are able to do most of the configuration changes completely yourself without the need of specialised engineer
International phone numbers
International inbound numbers provide your company with an immediate presence overseas and extend the availability of your service further. They can enable your business expansion to new regions and markets at minimal costs.
