Omni-Channel
We support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.
Praha, Bratislava, Warszawa, London, Chester, Dubai
daktela@daktela.com
& Homeworking
Options
and WhatsApp through one tool to enhance omnichannel customer experience.
time of agents and overall effectiveness.
Effective homeworking from anywhere
WHY CHOOSE OUR SOLUTION
In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.
Customer's communication history
Daktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.
Realtime reporting and statistics
As standard we provide unified reporting across all communication channels with a range of frequently used reports made available.
Cloud and dedicated solution
Daktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.
Open platform with API
Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.
Technical support
High availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.
Complete portfolio of telecommunication services
We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently.
International numbers
We offer international inbound phone numbers from more than sixty countries including toll-free numbers.
SMS connector
Hosting of SIM cards in our data centre You can call or send SMS messages via your SIM card.
SIM hosting
Unique service of a virtual mobile operator, which allows recording of mobile phone and integration in the call centre.
Number filtering
We can clean your phone number database removing bad or invalid numbers, keeping your data clean.
Daktela Mobile
Integrated solutions sending SMS messages with direct connection to any UK or International mobile operators. API included.
We are trusted by 700+ clients
We are an experienced team of telecommunication experts who have been dealing with virtual PBX’s and Contact centres for more than 15 years. We develop and operate one of the largest VoIP cloud infrastructure in Europe which every day supports over seven hundred corporate customers.
5973837
MINUTES MONTHLY
4
DATA CENTERS
14599
LICENCES
700
