WHY TO CHOOSE OUR SOLUTION

By developing our solutions, we have utilized our many years’ experience gained from implementing hundreds of contact centers.



Native OmniChannel

Native support for all communication channels in one application - phone, email, help desk, SMS, web chat and social networks.


Customer's communication history

Daktela automatically records communication history from all channels into the CRM customer's card. Then the CRM card is automatically provided to the operator in the right time.


Realtime reporting and statistics

Daktela natively supports unified reporting across all communication channels and offers tens of frequently used reports.


Cloud and dedicated solution

Daktela was designed as a cloud service or as a software running on a dedicated server or in your virtual environment.


Open platform with API

Daktela offers an open multichannel platform with a REST API interface and many ready to make integrations into other systems.


Technical support

High availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. Yes, we use our own solution.


Complete portfolio of telecommunication services

We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact center or even independently.



Experienced team

We are an experienced team of telecommunication experts who have been dealing with virtual PBX’s and Contact centers for more than 10 years. We develop and operate one of the largest VoIP cloud infrastructure in the CEE region, on which every day relies over five hundred corporate customers.



3459437minutes
monthly


3data
centers


11239licences
of call center


517customers
corporate



Some of our best-in-class customers