The future of customer communications

Our cloud-based software personalises communication between companies and their customers. One single platform that helps companies to provide excellent care, sell more and manage operations better.

Discover Daktela

Trusted by 1000 + customers of all sizes

Transform your customers’ journey into an extraordinary experience

Positive customer experience is key to business success. Daktela helps you create effective connections with your customers to ensure their experience is always positive.

Give customers choice

Let your customers choose the communication channel that suits them the best. Whether by phone, email, SMS, web chat, or social media. With Daktela, all communication channels are seamlessly connected in one single platform.

Omnichannel

A global view of customer data

Our system gives you a 360-degree view of all customer information. So, when someone contacts you, you can resolve issues quicker as you have a complete picture of their communication history at your fingertips.

Ticketing System

Quickly resolve customer queries

With skill-based routing, you can ensure that your customers are matched with the person best suited to handle their enquiries, so you can quickly and efficiently resolve any issues.

Automation of processes

Complex reporting and Business Intelligence

Daktela supports unified reporting and real-time statistics across all channels. Intelligent analysis of customer communications will take your business management to a new level.

Comprehensive business management information

See how Daktela can help you. For free.

Encounter a solution that will help your business flourish.

Grow your business with us

Daktela offers intelligent tools, modular solutions and pay-as-you-go options which help you optimise your resources and improve customer experience to accelerate your growth.

Reduce your communication costs

Benefit from significant savings with a Daktela Cloud solution on telecoms and infrastructure costs whilst maximising your productivity with smoother request handling, faster communications, and artificial intelligence for routine activities.

Cost optimisation in the contact centre

Professional Services

Let Daktela identify and analyse your needs and create a solution specifically designed to deliver your business goals. We design, develop, test, and implement solutions alongside you and train you to get the best from the solution we deliver.

Professional Services

Use Artificial Intelligence while retaining the human touch

Leave routine activities to robots and give more complex queries to your people. By doing this, Daktela allows you to be more efficient, giving customers the option to self-serve, but whenever the need arises, they can always engage with a real person.

Artificial intelligence and communication

All customer information on a single desktop

With Daktela, there’s no need to switch between different applications. We can connect and work with your existing systems, so you have everything working together in one place.

Integration

Daktela helps in all areas of business communication

Contacts Worldwide

You don’t have to be a Contact Centre to benefit from our features. Companies of any sector and size can use Daktela. We offer a range of options from simple Cloud-based telephony right through to complete Omni Channel contact centre solutions.

Car showrooms and car repair shops

Artificial intelligence allows you to route your customers’ requests directly to individual sellers or specific technicians.

E-commerce, Online shops

How do you create happy customers? Fast and prompt communication is vital to the success of every e-commerce business.

Finance and Insurance

Customers today want efficient financial services with personalised support.

Medical facilities

Communication between healthcare professionals and patients must be safe, reliable and accurate.

IT services

Our software enables you to communicate quickly and effectively with your customers on all channels.

Travel offices and agencies

Maximise efficiency and accuracy in a fast-paced environment.

Outsourced Contact Centre

Offer a comprehensive information service through all communication channels.

Manufacturing companies

Clear communication is essential throughout the production process, whether with business partners or suppliers.

Business size

Daktela helps in all areas of business

Faster and more efficient communication for small businesses

With Daktela, you have all communication channels in one place, allowing you to extend the reach of your business, whatever the size of your organisation.

Faster and more efficient communication for medium sized businesses

With Daktela, you’ll have access to a comprehensive overview of all your customers’ individual requirements and communication history.

Faster and more efficient communication for large companies

We have already helped several companies become number one in their field. Be the best with us!

Faster and more efficient communication All in one for the public sector

Communication automation will significantly save time and operating costs even for large-scale projects in the public sector.

See why more than 1000 companies use Daktela every day

Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.