Call Centre Software

All communication channels in one application

Daktela call centre software unifies customer communication, including its history and detailed statistics. Whether the client calls, writes an SMS or e-mail, contacts on social networks or web chat, everything is displayed online in a single solution.

Daktela customer call centre software platform brings benefits to everyone!

The customer

does everything he needs without waiting.

The operator

has all the information about the customer clearly available, no matter where he works from.

The call center supervisor

has an overview of the situation in the team of operators and can react quickly as needed.

Grow your business with our solution.

Contact Sales

Come see how our sophisticated omnichannel solution works, which allows you to handle multiple communication channels within one platform.

In one application you can see the history of all phone calls, emails, web chats, SMS and messages from selected social networks. See everything Daktela has to offer in the Menu below.

From the displayed modules, which are included in the Daktela automatic software, you can choose only the ones you need right now to communicate with your own customers.

Check out how Daktela software works here – demo.

Functionalities

AI Chatbot

Reduce costs, free employees from repetitive tasks, and enhance customer service with Artificial Intelligence (AI) based Chatbots.

Analytics and Reporting – Analytics tools for Business

Advanced Analytics Application allows our customers to create their own individual reports using their data.

Automated Customer Service System

Daktela Robocaller is an automated dialling application which requires no agent involvement.

Call Centre Software Desktop Tool

We’ve put together a very simple tool that stays always on top of the screen, no matter which application you’re working in at the moment.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can put on your website.

Co-browsing or Video Chat Directly From Your Website

The Daktela solution allows you to offer co-browsing or video chat directly from your website – and there is no need to install anything.

Contact Centre Reporting Tools

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

CRM Software

Daktela Customer Relationship Management (CRM) can be included as an integral part of your solution.

Daktela Browser Extension

With this Daktela browser extension, you can control calls without having to have Daktela open.

Dialler Call Centre

Outbound campaigns provide you with the tools to contact customers direct.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Centre and Call Centre Software

Using dynamic inputs we can route calls to the right person every time.

Knowledge base

The knowledge base is used to organise information and knowledge. It allows you to view, and search, existing records, and at the same time save new information and procedures.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes minutes.

Mobile Application

Core Daktela V6 functionality is also available using our mobile application for Android and iOS (iPhone, iPad).

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Multi channel Ticketing System application with a modern web interface for user-friendly processing of customers’ requests and internal corporate tasks.

Viber as Business Channel Solution

Viber is a free messaging and voice calling application used today by more than 1 billion users worldwide.

Wallboard – Real-Time Information and Statistics

CD Wallboard is a web application which provides a real time display status of the contact centre.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.

Services

Call Steering – Customer Services IVR Automation Solutions

Daktela supports Call Steering – a technology that allows to you to take advantage of today’s rapidly evolving Speech Recognition technology.

Do you solve some of these problems in caring for customers?

We offer the services of our experts to help solve your problems.

International phone numbers – Build Presence in Any Country

International inbound numbers provide your company with an immediate presence overseas and extend the availability of your service further.

IVR Voice Prompts Recordings

The messages and announcements you play to customers who contact you should be both consistent in their design and professional in the message to present your company in the best light.

PCI DSS compliant Call Centre Solution

PCI-DSS stands for Payment Card Industry Data Security Standard.

Text Messaging – SMS Messaging

Daktela SMS Connect is an application that has been created to send and receive SMS messages directly in our system.

Text-to-speech

Our inbuilt text-to-speech engine allows you to send personalised messages to hundreds of your contacts daily.

Toll-free lines

With our toll-free numbers, you can offer your customers free calls to your contact centre.

Virtual Mobile Numbers – Cloud-Based Phone Numbers

A Modern, fully digital, secure but significantly cheaper telephony solution for your company.

VoIP & International Phone Numbers Services

With any Cloud based deployment, connectivity is often the key, and no more so than when considering the associated voice services.

See why more than 1000 companies use Daktela every day

Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.