Integrations

Your favorite tools, together with Daktela

As an open solution, Daktela V6 offers pre-built integration tools with popular CRM, e-shop, WFM or authentication systems. Some integrations can easily be turned on directly in the Daktela interface with just a few clicks, while others offer a smart phone bar directly in the application.





MAIN FEATURES

Automatic data synchronization

Daktela automatically synchronizes customer data and displays it to operators when they receive a call or perform another digital activity.


Smart phone bar

Some integrations offer a smart phone bar right in the application interface, and operators can manage activities right in the toolbar.


Productivity increase

Integration lets you see the information you need at the right time without the need for additional clicks, which dramatically increases operator efficiency and overall productivity.


Easy setup

Of course there is a simple set-up by integration with the option to set the field mapping for automatic synchronization.



Integrations





Several ways to integrate


  • Standardized REST API for direct communication of your system with Daktela V6
  • JavaScript CLI library for integration of agent functions on the client side of your application
  • Ready-to-use CTI integrations in the form of control panels directly integrated within supported applications
  • CRM synchronization between your system and Daktela V6
  • API calls enabling communication between Daktela V6 and your system based on events
  • Integration of custom views of your applications directly in agent desktop of Daktela V6 (so-called widgets)


CRM system interoperability


It is essential for a contact center and company as such to preserve customer data and customer interaction information at one single place. Because we fully understand this requirement, we have prepared ready-to-use integrations or we have already integrated with Salesforce and Microsoft Dynamics systems. Nevertheless we are able to connect to other commonly used or even custom-developed CRM systems.

More information can be found in the Contact center integration with CRM whitepaper.




Autentifikace-04-04

Easy authentication


Access management can be one of very difficult tasks for a company considering process unification. To simplify this for our customers as much as possible we prepared right next to our authentication backend ready-to-use authentication against Active Directory, LDAP or Google Apps backend.



Business intelligence


Because we understand how important it is for our customers to be able to look at the data in a very specific manner and to be able to interpret the data in a custom way, we enable direct access for data transformation tools to Daktela V6 for further visualisation. Each customer is therefore able to build regular and ad-hoc reports based on very specific needs.