Integrations - Daktela


Integrations

Your favorite tools, together with Daktela

As an open solution, the Daktela platform offers pre-built integration tools with many popular CRM, e-shop, WFM or back office systems. Some integrations can easily be turned on directly in the Daktela interface with just a few clicks, while others offer a smart phone bar directly in the application.







MAIN FEATURES

Automatic data synchronization

Daktela automatically synchronises customer data and displays it to Agents when they receive a call or perform another digital activity.

Easy setup

Daktela integration offers a simple set-up procedure with the option to set the field mapping for automatic synchronisation of data.

Smart phone bar

With some integrations, we can provide a smart phone toolbar within the application itself, allowing Agents to manage activities directly from the toolbar.


Productivity increase

Integration lets you see the information you need at the right time without the need for additional clicks. On the basis that you can only manage what you see we can dramatically increase agent efficiency and overall productivity by providing you with the information you need when you need it.



Integrations


  • All
  • Authentication
  • Business Intelligence
  • CRM/ERP
  • E-shop
  • NLP Chatbots
  • Other



Several ways to integrate


  • Standardized REST API for direct communication of your system with Daktela
  • JavaScript CLI library for integration of agent functions on the client side of your application
  • Ready-to-use CTI integrations in the form of control panels directly integrated within supported applications
  • CRM synchronisation between your system and Daktela
  • API calls enabling communication between Daktela and your system based on events
  • Integration of custom views of your applications directly in agent desktop of Daktela  (so-called widgets)


CRM system interoperability


It is essential for a company’s contact centre to store customer data and customer interaction information in one single place. Because we fully understand this requirement, we have prepared ready to use integrations that have already been completed with Salesforce and Microsoft Dynamics systems. Nevertheless, we are able to connect to other commonly used or even custom-developed CRM systems.

More information can be found in the Contact center integration with CRM whitepaper.




Autentifikace-04-04

Easy authentication


Managing access can be one of the most difficult tasks for any company considering process unification. To simplify this for our customers as much as possible, we prepared a ready-to-use authentication process based on Active Directory, LDAP or Google Apps backend.



Business intelligence


Because we understand how important it is for our customers to be able to view their data in a very specific manner and to be able to interpret the data in a custom way, we enable direct access for data transformation tools to Daktela for further visualisation. Each customer is therefore able to build regular and ad-hoc reports based on their specific needs.