E-commerce

Boost E-commerce Customer Efficiency

Communicate quickly, efficiently and with a personal touch to ensure customer loyalty.

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Trusted by industry leaders

All the essential features for working productively

Integrations

Integrate your Contact Centre with your preferred tools. Daktela offers pre-made integration tools with popular CRM systems, e-shops, WFM or authentication systems as an open solution. Some integrations can be easily enabled directly in the Daktela interface with just a few clicks, while others, for instance, offer a smart phone toolbar directly within the application.

Daktela Integrations

Automate with Artificial Intelligence

Automate repetitive queries with our powerful AI tools by integrating Daktela with your e-commerce system, enabling an assistant capable of managing unlimited customer enquiries simultaneously.

Daktela AI

Social media

Efficiently manage multiple social media posts at once.

Social Media

Data driven

Boost customer engagement with data-driven insights.

Reporting

We are thoroughly impressed with Daktela's professionalism. The flexibility of the solution means it can easily integrate with our existing information systems.

Ondřej Křivan, Seznam.cz

Powerful features that streamline

Your Business

24/7 Support

Access round-the-clock support via phone, email, and chat, automatically. Our highly qualified technical support is available in 8 languages.

Native Omnichannel

Engage customers on their preferred channels—phone, email, or social media—while keeping a complete history in one organised thread.

Flexibility and Scalability

Select only the channels you require. As your company grows, Daktela will grow with you and adjust to your evolving needs.

E-commerce: Frequently asked questions

Daktela connects to your e-commerce system and uses AI to automate routine questions (order tracking, returns, delivery details). Agents step in only for edge cases, while customers get instant answers 24/7 across chat, email, and messaging.

All key channels are available in one workspace: voice, email, webchat, social, and WhatsApp Business. Conversations and history stay linked to the customer profile, so agents always see full context.

Yes. Daktela is an open platform with pre-built connectors and no-code options. WooCommerce is supported out of the box and Shopify can be linked via workflow tools or API. Orders, customers, and tickets stay in sync for faster resolutions.

AI offloads repetitive traffic and intelligent routing spreads workload across teams. Real-time dashboards and wallboards help you watch SLAs and adjust staffing on the fly, while agents can work from anywhere using desktop and mobile apps.

Out-of-the-box reports and live statistics cover volume, SLAs, channel mix, agent performance, and customer outcomes. You can export data or build custom views for operations and management.

Typical pilots go live quickly with core channels and basic automations. We then iterate on workflows, AI intents, and integrations. You can start with a 14-day trial and scale features as you grow.

Daktela supports secure SSO options (e.g., OAuth 2.0, Entra ID) and adheres to GDPR principles. Data processing is governed by DPAs and documented controls; AI features are designed with GDPR in mind.

Choose a plan that fits your channel mix and automation needs. Start with a free 14-day trial or request a demo; our team will help size licenses and integrations for your store.

E-commerce

Boost E-commerce Customer Efficiency

Powerful features that streamline

Your Business

E-commerce: Frequently asked questions

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