All the essential features for
working productively
Outshine the competition
Customers who have a great experience will buy again, be loyal, and recommend your business. With advanced communications, you can deliver the service customers expect.
Suppose a specific employee is unavailable when a customer calls. In that case, a ticket can be assigned to the right person, including a note or recording detailing the customer’s requirements.
Automatically access a 360-degree view of your clients' communication history when they contact you. This way, you can tailor every interaction to fit their specific car service needs.
The Daktela Mobile App displays important parts of the Dashboard just like you are used to from the browser version of Daktela.
Ticketing
Work with any of your tickets stored in Daktela or create new ones. The Tickets module lets you send emails, dial calls and add comments to your tickets. The Notifications Centre lets you know about any changes to tickets you own or follow.
CRM at hand
A complete overview of all contacts and accounts is available in the app. You can even edit entries and create new ones or start an activity from contact or account details.
Access round-the-clock support via phone, email, and chat, automatically. Our highly qualified technical support is available in 8 languages.
Native Omnichannel
Engage customers on their preferred channels—phone, email, or social media—while keeping a complete history in one organized thread.
Flexibility and Scalability
Select only the channels you require. As your company grows, Daktela will grow with you and adjust to your evolving needs.
Don’t take our word for it, look what our clients have to say
With rapid e-shop growth, we chose Daktela for communication control. The Christmas rush proved the value of early optimization. Daktela is now key to our customer care.
Peter Minich
Muziker
Our customers come first. Daktela provides a secure, scalable, and cost-effective solution, supporting new channels like SMS and WhatsApp while enabling hybrid work for our team.
Ciaran O’Toole
Golden Charter
We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.
Ludmila Foltýnová
NOTINO
Se společností Daktela spolupracujeme již více než 15 let. Díky jejich řešení jsme zefektivnili komunikaci, rozšířili zákaznickou základnu a zlepšili celkovou kvalitu zákaznické podpory.
Jaroslav Raboch
Benefit Plus
Nagyon elégedettek vagyunk a Daktelával. Betartották ígéreteiket, és megbízható partnert nyertünk ügyfélszolgálatunk irányításához, amely támogatja további növekedésünket.
Filip Fürek
Powerlogy
A Leziter az online vásárlói bizalom és stratégiai döntések révén növelte bevételeit. A hatékonyabb munkavégzés érdekében bevezették a Daktelát, amelyet most minden részleg használ.
Attila Kőszegi
Leziter
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
Chatbot AI znacznie zmniejszył liczbę zapytań dla operatorów, co pozwoliło zaoszczędzić zasoby jednego etatu – bez skomplikowanej integracji, naturalnie i automatycznie.
Jan Vepřek
CETIN
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Peter Minich
Muziker
Veoma smo zadovoljni Daktelom. Ispunili su naša očekivanja. Dobili smo pouzdanog partnera za upravljanje našom korisničkom podrškom, što će nam pomoći u daljem rastu.
Filip Fürek
Powerlogy
Colaborarea cu Daktela a adus soluții eficiente, optimizând comunicarea, personalizarea ofertelor și gestionarea solicitărilor prin modulele Voce, Ticketing, WebChat și social media.
Raluca Vasile
Roxy Travel
Implementarea Daktela a optimizat comunicarea și gestionarea interacțiunilor, redus timpul de răspuns și crescut satisfacția clienților, consolidând relațiile pe termen lung.
Roxana Popa
Klap
Rýchlejšie odpovede a presvedčivý chatbot zvýšili spokojnosť a dôveru zákazníkov, čo potvrdzuje pozitívny feedback.
Roman Šnírer
eTabletka
AI chatbot znížil počet dopytov pre operátorov a ušetril kapacitu jedného úväzku – bez zložitej integrácie, prirodzene a automaticky.
Jan Vepřek
CETIN
AI klepetalnik je zmanjšal število poizvedb za operaterje in nam prihranil zmogljivost enega delovnega mesta – brez zapletene integracije, naravno in samodejno.
Jan Vepřek
CETIN
Prehod z več podedovanih orodij na enoten sistem nam je omogočil veliko bolj učinkovito in uspešno upravljanje naših klicnih tokov, hkrati pa je zagotovil tudi večjo operativno odpornost.
Daktela unifies phone, email, web chat, SMS, social media, and WhatsApp in one platform. Automotive dealers and OEMs can manage sales inquiries, service appointments, warranty claims, roadside assistance and parts requests all in a single workspace.
Yes. With open APIs and connectors, Daktela integrates with dealer management systems, field service platforms, parts catalogs, warranty and CRM/ERP tools, ensuring agents always have full context and visibility.
AI bots can automatically respond to common requests—service status, part availability, recall notifications, or roadside assistance. Human agents then focus on more complex cases like diagnostics, scheduling, and escalations.
Yes. With desktop and mobile apps, service advisors and field technicians can manage tickets onsite, view vehicle history, update case status, and interact with customers in real time.
Daktela provides dashboards for ticket volumes, SLA performance, channel mix, agent productivity, parts order trends, customer feedback, and backlog analysis. Custom reports can also be created for specific automotive KPIs.
Daktela ensures enterprise-grade security: SSO (OAuth 2.0, Entra ID), role-based access, audit trails, encryption in transit and at rest, and GDPR compliance. This is critical when handling customer, vehicle and warranty data.
You can launch a pilot quickly with core channels such as sales, service and parts. Later, extend with automations, AI, dealer workflows and system integrations. Start with a free 14-day trial or request a demo tailored to automotive operations.
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