MANUFACTURING

Enhance communication for a competitive advantage

Establish a unified contact centre ensuring no call, email, or message goes unanswered.

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Trusted by industry leaders
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Powerful features that stream

Your Business

24/7 Support
Access round-the-clock support via phone, email, and chat, automatically. Our highly qualified technical support is available in 8 languages.
Native Omnichannel
Engage customers on their preferred channels—phone, email, or social media—while keeping a complete history in one organised thread.
Flexibility and Scalability
Select only the channels you require. As your company grows, Daktela will grow with you and adjust to your evolving needs.
All the essential features for working secure and productively
Security as Our Number One Priority
Data is the most valuable thing that companies have today. At the same time, they are increasingly dependent on information and its reliable processing.
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AI Illustration
AI Illustration
Automate with Artificial Intelligence
Automate repetitive queries with our powerful AI tools by integrating Daktela with your e-commerce system, enabling an assistant capable of managing unlimited customer enquiries simultaneously.
Daktela AI
Fast-track routing
Daktela identifies callers and connects them to the best agent, eliminating unnecessary call forwarding.
Call steering
Customer Connection
Digital transformation has radically altered the way individuals communicate with service and goods providers.
Omnichannel
Don’t take our word for it, look what our clients have to say
The 11-member customer service team’s effectiveness is easily measured and optimized with reporting. Before Daktela, multiple softwares were used—now, Daktela replaces them all.
Attila Kőszegi
Leziter
Moving from multiple inherited tools to a unified system has significantly improved our call flow management, making operations more efficient and ensuring greater operational resilience.
Craig Smith
EMED Group
We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.
Ludmila Foltýnová
NOTINO
Se společností Daktela spolupracujeme již více než 15 let. Díky jejich řešení jsme zefektivnili komunikaci, rozšířili zákaznickou základnu a zlepšili celkovou kvalitu zákaznické podpory.
Jaroslav Raboch
Benefit Plus
A Daktela omnichannel megoldás bevezetésére azért volt szükség, hogy egy átfogó ügyfélkezelési rendszer egyszerűsítse a kommunikációt és hatékonyabbá tegye a call center működését.
Peter Minich
Muziker
A Kifli.hu ügyfélszolgálata havonta 20-30 ezer ügyletet kezel, amelyet a Daktela omnichannel, felhőalapú call center szoftvere tesz zökkenőmentessé, támogatva a cég dinamikus növekedését.
Karakó Éva
Kifli.hu
Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.
Peter Minich
Muziker
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
Veoma smo zadovoljni Daktelom. Ispunili su naša očekivanja. Dobili smo pouzdanog partnera za upravljanje našom korisničkom podrškom, što će nam pomoći u daljem rastu.
Filip Fürek
Powerlogy
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Peter Minich
Muziker
Daktela ne-a oferit soluții tehnice și suport profesional, optimizând call center-ul și automatizând procesele. Suntem în negocieri pentru extinderea funcționalităților.
Octavian Burlan
HILS Development
Implementarea Daktela a optimizat gestionarea apelurilor și relațiile cu clienții, crescând eficiența și succesul. Sistemul integrat susține obiectivele noastre și relațiile pe termen lung.
Camelia Roșoga
VITAS
S Daktelou sme veľmi spokojní. Naplnili sa naše očakávania a získali sme spoľahlivého partnera pre manažment našej zákazníckej podpory, čo nám pomôže v ďalšom raste.
Filip Fürek
Powerlogy
Hlavným dôvodom zavedenia omnichannel riešenia Daktela bola potreba efektívneho nástroja na riadenie podpory, ktorý zjednodušuje komunikáciu a zlepšuje výkon kontaktného centra.
Peter Minich
Muziker
Zaradi rasti e-trgovine smo izbrali Daktelo za nadzor komunikacije. Božič 2019 nas naučil, da je zgodnja optimizacija ključna. Daktela je zdaj nepogrešljiv del naše skrbi za stranke.
Peter Minich
Muziker
Prehod z več podedovanih orodij na enoten sistem nam je omogočil veliko bolj učinkovito in uspešno upravljanje naših klicnih tokov, hkrati pa je zagotovil tudi večjo operativno odpornost.
Craig Smith
EMED Group
Seamlessly Integrate Your Helpdesk
Daktela integrate Google
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All Integrations

Frequently Asked Questions – Manufacturing & Industrial

Daktela centralizes channels like voice, email, chat, SMS, social media, and WhatsApp into a single workspace. For manufacturing teams this means line-level support, field service, warranty queries, dealer/distributor care, and supplier coordination are all handled in one place with full context.

Yes. With open APIs and webhooks, Daktela connects to ERP (e.g., SAP), MES, CMMS, PLM and custom apps. Tickets can reference work orders, machines, serial numbers and spare parts so agents see real status without switching tools.

AI chat/voice/mail bots handle routine requests such as order status, shipment tracking, RMA steps, spare-part availability or known machine errors. Human agents focus on diagnostics and escalations, improving response and resolution times.

Yes. Desktop and mobile apps let technicians accept jobs, add photos/notes, scan serials, and update ticket status on site. All interactions stay linked to the customer, asset and case history for full traceability.

Built-in dashboards track volumes, SLA compliance, first-response and resolution times, agent/partner performance, channel mix and backlog trends. Create custom views or export data for quality, warranty and after-sales reviews.

Daktela offers enterprise-grade security: SSO (e.g., OAuth 2.0, Entra ID), role-based access, audit logs, encryption in transit & at rest, and GDPR compliance—important when handling customer, dealer and machine-related data.

A pilot can go live quickly with core channels and basic automations. Next we tailor workflows, AI scenarios and integrations (ERP/MES/CMMS). Start with a free 14-day trial or request a guided demo to scope your use case.

Experience Daktela free for 14 days
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